Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
PAVAN RAVI

PAVAN RAVI

Gudivada

Summary

To obtain a position that will help me to develop my technical skills and that will enable my organizational skills .

Overview

2
2
years of professional experience
1
1
Certification

Work History

SERVICE DESK ANALYST

HCL TECHNOLIGIES
CHENNAI
06.2022 - Current
  • PROVIDES L1 & L2 SUPPORT TO THE CUSTOMERS,THROUGH CHAT AND CALL User query/issue handling
  • Ensuring user queries or issues are captured, validated, and triaged for further processing
  • Communicating with users
  • Ensuring that various types of information are communicated to users through the appropriate channel(s)
  • Optimization
  • Ensuring improvement of the two previous processes through analysis, reviews, and reporting, as well as through automation, competence building, knowledge sharing and other organizational changes.

Education

B.Tech(CSE) -

Vel Tech Rangarajan Dr.Saguthala R&D Institute of Science and Technology, Deemed to be university

XII -

Narayana Junior college, Board of intermediate education

X -

Narayana English Medium School, Board of secondary education

Skills

  • Azure
  • SQL
  • POWER BI
  • C Language

Certification

  • Azure AZ-900

Languages

Telugu
First Language
English
Advanced (C1)
C1

Timeline

SERVICE DESK ANALYST

HCL TECHNOLIGIES
06.2022 - Current

B.Tech(CSE) -

Vel Tech Rangarajan Dr.Saguthala R&D Institute of Science and Technology, Deemed to be university

XII -

Narayana Junior college, Board of intermediate education

X -

Narayana English Medium School, Board of secondary education

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PAVAN RAVI