Pavan Rokade

Key Result Areas:

• Manage operations for 3 Warehouses in ROMH for Flipkart
• Overall Territory’s end to end Operations
• Scorecard Tracking and Matrix Analysis
• Capacity Planning to ensure no crunch on ground
• Cost Management (P&L)
• SLP Audit, Losses Reduction, Shipments Reconciliation
• Frequently Cash Audit, COD Management
• CX Escalations and Resolution, Customer Centric
• People Management, Team Building
• Process improvement and optimization
• Quality Check of service which we provide to CX
• Managing stock and shrinkages at store level

● Oversee comprehensive operations across West India Maharashtra, Gujarat, Uttar Pradesh, Madhya Pradesh, Jharkhand, and Chhattisgarh ensuring optimal resource allocation and efficient day-to-day process.

●Oversee and optimize end-to-end Operation to ensure efficient and timely product delivery

● Logistics Management: Manage and coordinate logistics operations, including logistics planning, route planning, and route optimization, specializing in Last-Mile Delivery Optimization, and Real-Time Tracking and Monitoring.

● Demand Planning: Analyze demand patterns and collaborate with teams to develop effective demand forecasting strategies.
● Order Fulfillment: Oversee order fulfillment processes to meet customer requirements and enhance overall satisfaction coordinate with sales team and End customer

● Cross-functional Collaboration: Collaborate with various departments, including procurement, Central Team, sales, HR, Finance, Quality,IT to align supply chain activities with organizational goals, ensuring seamless operations.
● Budget Management :Regularly reviewed and optimized operational expenses, contributing to a significant reduction in costs while maintaining high service standards.

● Process Improvement: Identify opportunities for process improvements within the supply chain to enhance efficiency, accuracy, and reduce costs. Implement best practices and continuous improvement initiatives like 5S and Kaizen.

● Performance Monitoring and Reporting: Establish key performance indicators (KPIs) for monitoring and measuring the performance of the supply chain, with a strong focus on SLA compliance and TAT optimization. Prepare regular reports and present data-driven insights on SLA adherence and TAT efficiency to senior management, facilitating informed decision-making and continuous service improvement.

● Customer Relations: Conducted regular customer experience review to identify improvement areas, leading to a marked increase in customer satisfaction ratings.

Key Result Areas:

• Manage operations for 4 Warehouses in Pune for Amazon with daily volumes of 5000+ and a team of 50+ in-house and 200+ field staff.
• Integral part of launch team of PNT1 India’s largest delivery station ; working on Station Layout,
  In Station team hiring and training, Delivery Partner onboarding, channel volume distribution &
  Delivery area mapping for PNT1
• Managed IHS (I have Space) delivery channel, training , rostering, allocation & daily performance
  for more than 150 stores (Delivery Partner) on daily basis.
• Collaborated with 3P warehouse partners and managed warehouse launches(HUB) 3 Launched
• Responsible for daily channel wise volume distribution to achieve optimum delivery CPS (Cost per
  shipment)
• Scorecard Tracking and Matrix Analysis
• Capacity Planning to ensure no crunch on ground
• Cost Management (P&L)
• SLP Audit, Losses Reduction, Shipments Reconciliation
• Frequently Cash Audit, COD Management
• CX Escalations and Resolution, Customer Centric
• People Management, Team Building
• Process improvement and optimization
• Quality Check of service which we provide to CX
• Managing stock and shrinkages at store level

● Developed Sales network, monitored channel partners, and addressed cx complaints

● Managed territory appointments, driving performance and market penetration