Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Pavan Sai M.D

Bangalore

Summary

Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.

Overview

6
6
years of professional experience

Work History

Technical Support Analyst

Concentrix
03.2022 - Current
  • The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products
  • This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use
  • Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
  • Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
  • Follow appropriate escalation path to resolve technical issues; including making follow up mails to customers or other parties as needed
  • Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
  • Clarify customer requirements; probe for understanding
  • Prepare complete and accurate work including appropriately notating accounts as required

Scheduling & Planning SAP PP Module & CI- Lean

Amara Raja Group
07.2019 - 03.2022
  • Raising the production work orders for all the sections through SAP on time
  • To ensure the readiness of Grids & Plates as per Market requirement
  • Ensure the monthly physical and System stocks
  • Monitoring schedule compliance report of TBD Schedule vs
  • Production for Casting and Pasting- daily basis
  • On time schedule release on daily basis for Pasting and weekly basis for Casting and on Saturday 1+2 days for pasting
  • Raising the Production work orders for casting & pasting section through SAP HANA on time and monitoring for closure
  • Month plan for all Semi finished products in the operations shared to all concerns (Production & Supporting dept.)
  • Converting planned orders in to production orders
  • Production order confirmation in SAP & Issue the production order
  • Production planning for process Industries PP-PI
  • To create BOM & change BOM
  • To create material requests
  • Monitoring days on hand inventory
  • Schedule compliance of plant schedule versus production
  • Conducting 5S internal audits & TPM reviews
  • To check stocks verification

Education

Bachelor of Commerce - Computer Applications

Visweswara Degree College

Computer Science Engineering -

Vidya Vocational Jr. College
Chittoor

Skills

  • SAP PP
  • Documentation
  • Work orders
  • TPM
  • MS Office suite
  • Scheduling
  • Problem Solving
  • Quality Management System
  • 5S internal Audits
  • Plant Monitoring
  • Team Work
  • Leadership

Hobbies and Interests

  • Social Service
  • Music
  • Trekking
  • Multicultural engagement

Languages

  • Tamil, Native or Bilingual Proficiency
  • Telugu, Native or Bilingual Proficiency
  • English, Professional Working Proficiency

Timeline

Technical Support Analyst

Concentrix
03.2022 - Current

Scheduling & Planning SAP PP Module & CI- Lean

Amara Raja Group
07.2019 - 03.2022

Bachelor of Commerce - Computer Applications

Visweswara Degree College

Computer Science Engineering -

Vidya Vocational Jr. College

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Pavan Sai M.D