PAVAN SAKINALA

With extensive experience in fine dining and luxury hospitality, I provide exceptional guest experiences from arrival to departure. I warmly greet guests, escort them to their tables, and ensure their comfort, offering menu recommendations and promoting daily specials and beverages. I take orders accurately, explain menu items, and check in regularly to ensure guest satisfaction. Experienced in coordinating picnics, special events, and guest activities, I ensure every detail is thoughtfully arranged to enhance the guest experience. Skilled in room service operations, I handle calls and orders efficiently while maintaining smooth restaurant operations through opening, closing, and shift duties. I am committed to ensuring every guest feels welcomed, valued, and thoroughly cared for throughout their stay.

Warmly welcome guests with a friendly smile, master the menu to describe dishes and assist with selections, and take accurate orders while using the POS system efficiently. Provide timely service, settle guest checks correctly, and handle cash and payments in line with policies. Respond promptly and professionally to requests and complaints, personalizing service by anticipating individual guest needs. Resolve issues or complaints proactively with empathy and professionalism, collaborate effectively with colleagues to ensure seamless service, and leave guests with a memorable, delightful dining experience.

• Front Office: Learned guest check-in, check-out, and reservation management while observing guest interactions.
• Housekeeping: Gained hands-on experience in room preparation, cleanliness standards, and inventory management.
• Food and Beverage: Assisted with order-taking, serving guests, and maintaining dining area setups.
• Kitchen: Learned basic food preparation, plating techniques, and kitchen hygiene standards.
• Developed teamwork skills and an understanding of hotel operations through cross-departmental exposure.
• Learned to handle guest inquiries and deliver excellent service in a professional environment.