Pavan Singh
Logistics and Supply Chain Management professional with 13+ Years of experience
Gurgaon
Summary
Dynamic Professional offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
13
13
years of professional experience
Work History
Manager Supply Chain & Logistics
Zast Logisulotions Pvt Ltd
Gurgaon, India
10.2023 - Current
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Vendor Management - Analyzing vendors and finalizing contracts as per client requirements for further procurement.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Collaborated with product development teams to tailor offerings to key account needs, enhancing product relevance and appeal.
- Negotiated prices, terms of sales and service agreements.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and maintained relationships with external vendors and suppliers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Manager Operations
AVG Logistics Limited
Delhi, India
10.2022 - 09.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Managed procurement activities, driving cost savings through strategic sourcing and contract negotiations.
- Reduced lead times for product deliveries through effective supplier management and communication strategies.
- Optimized warehouse operations, resulting in improved order fulfillment rates and reduced order processing time.
- Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Managed logistics functions, including shipping coordination, freight negotiations, and carrier selection.
- Facilitated interdepartmental collaboration to align goals across multiple functions within the organization.
- Initiated cross-functional team to address critical bottlenecks in supply chain, resulting in increased efficiency.
- Developed strategic partnerships with key suppliers, ensuring reliability and flexibility in supply during peak demand periods.
- Led negotiations for freight contracts, achieving improved terms and cost savings without compromising service quality.
National Manager Logistics
Loadshare Network Private Limited
Gurgaon, India
11.2021 - 09.2022
- Contributed to strategic planning efforts designed to inform the ongoing growth of national key account management division.
- Delivered comprehensive sales presentations to potential clients, effectively communicating the value of products and services offered.
- Facilitated regular account reviews and provided updates on progress toward established goals, promoting transparency in client relationships.
- Developed strong relationships with national clients through effective communication and negotiation skills.
- Collaborated with other department leaders to align warehousing strategies with broader organizational goals.
- Streamlined the receiving process, reducing unloading times and improving accuracy in stock counts.
- Managed budgets effectively while maximizing resources allocation for optimal results.
- Maintained high levels of customer satisfaction through timely delivery of orders and addressing any concerns proactively.
- Ensured regulatory compliance across all aspects of warehousing operations, mitigating potential legal issues.
- Negotiated contracts with suppliers to secure favorable pricing, contributing to reduced operating expenses.
- Developed and implemented key performance indicators to measure warehouse success and identify areas for improvement.
- Directed cross-functional teams in strategizing supply chain improvements, enhancing overall company performance.
- Organized logistics to consistently meet deadlines with minimal expense.
- Coordinated workflows for successful warehouse and distribution operations.
- Trained and mentored warehouse team members to take on different positions.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed strong relationships with vendors and suppliers to ensure timely deliveries and accurate inventory data.
- Led a team of distribution staff, fostering a positive work environment and promoting professional growth.
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
- Organized financial reporting, scheduling and inventory systems to enhance productivity.
- Improved delivery times with strategic route planning and reallocation of resources.
- Increased client retention by providing superior customer service.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
Manager Logistics & Warehousing
Varuna Group
Gurgaon, India
10.2017 - 11.2021
- Was managing portfolio of 18 Cr.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Developed and delivered presentations to key customers to position products and services.
- Positioned global capabilities to expand market share.
- Supported sales and reporting for large and medium-sized accounts.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Built and maintained strong client relationships to drive business growth.
- Analyzed key competitors to respond to competitive threats.
- Informed customers of promotions to increase sales productivity and volume.
- Attended monthly sales meetings and quarterly sales trainings.
- Negotiated prices, terms of sales and service agreements.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Business Operations Manager
Baroda Freight Carrier
Gurgaon, India
03.2016 - 09.2017
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Maximized revenue generation through effective sales strategies and market analysis insights.
- Facilitated seamless communication between departments to foster collaboration on shared objectives.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Enhanced internal communications, implementing new intranet platform for more efficient information sharing.
- Coordinated with product development teams to ensure offerings met market demands and client expectations.
Business Development Officer
TCI Express Limited
Vapi, India
09.2011 - 02.2016
- Generated new business with marketing initiatives and strategic plans.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
- Enhanced brand visibility, coordinating with marketing to develop impactful campaigns.
- Expanded the company''s market share by identifying and securing new business opportunities.
- Managed a diverse portfolio of key accounts, maintaining strong professional relationships and high retention rates.
- Maximized revenue potential by upselling additional products or services to existing clients.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
BBA - Commerce
Bangur Nagar Degree College
Dandeli 04.2001 -
MBA - Marketing
Visvesvaraya Technological University
Belgaum, India 04.2001 -
Skills
Key Account Management
Client Relationship Building
Account Management
Business Development
Inventory Management
Warehouse Operations
Warehouse Logistics
Staff Management
Operations Management
Workforce Management
Safety oversight
Employee Scheduling
Budget Management
Vendor Relationship Management
Order Fulfillment
Cost Reduction
Logistics
Hiring and Training
Lean principles
Contract Negotiation
Team coaching
Warehouse Safety
Time Management
Cost Analysis
Daily Operations Management
Supply Chain Solutions
Logistics Management
Supplier Relationship Management
Supply Chain Management
Negotiating
Supply Chain Risk Management
Supply and demand requirements
Transportation Management
ERP systems proficiency
Supplier negotiation
Procurement expertise
Supply chain distribution
New Vendor Setup
Demand forecasting
Multitasking
Team building
Pricing negotiation
Analytical Skills
Interpersonal Skills
Timeline
Manager Supply Chain & Logistics
Zast Logisulotions Pvt Ltd
10.2023 - Current
Manager Operations
AVG Logistics Limited
10.2022 - 09.2023
National Manager Logistics
Loadshare Network Private Limited
11.2021 - 09.2022
Manager Logistics & Warehousing
Varuna Group
10.2017 - 11.2021
Business Operations Manager
Baroda Freight Carrier
03.2016 - 09.2017
Business Development Officer
TCI Express Limited
09.2011 - 02.2016
BBA - Commerce
Bangur Nagar Degree College
04.2001 -
MBA - Marketing
Visvesvaraya Technological University
04.2001 -