Pavan Singh
Logistics and Supply Chain Management professional with 13+ Years of experience
Gurgaon
Summary
Dynamic Professional offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
13
13
years of professional experience
Work History
Manager Supply Chain & Logistics
Zast Logisulotions Pvt Ltd
10.2023 - Current
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Vendor Management - Analyzing vendors and finalizing contracts as per client requirements for further procurement.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Collaborated with product development teams to tailor offerings to key account needs, enhancing product relevance and appeal.
- Negotiated prices, terms of sales and service agreements.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and maintained relationships with external vendors and suppliers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Manager Operations
AVG Logistics Limited
10.2022 - 09.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Managed procurement activities, driving cost savings through strategic sourcing and contract negotiations.
- Reduced lead times for product deliveries through effective supplier management and communication strategies.
- Optimized warehouse operations, resulting in improved order fulfillment rates and reduced order processing time.
- Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Managed logistics functions, including shipping coordination, freight negotiations, and carrier selection.
- Facilitated interdepartmental collaboration to align goals across multiple functions within the organization.
- Initiated cross-functional team to address critical bottlenecks in supply chain, resulting in increased efficiency.
- Developed strategic partnerships with key suppliers, ensuring reliability and flexibility in supply during peak demand periods.
- Led negotiations for freight contracts, achieving improved terms and cost savings without compromising service quality.
National Manager Logistics
Loadshare Network Private Limited
11.2021 - 09.2022
- Contributed to strategic planning efforts designed to inform the ongoing growth of national key account management division.
- Delivered comprehensive sales presentations to potential clients, effectively communicating the value of products and services offered.
- Facilitated regular account reviews and provided updates on progress toward established goals, promoting transparency in client relationships.
- Developed strong relationships with national clients through effective communication and negotiation skills.
- Collaborated with other department leaders to align warehousing strategies with broader organizational goals.
- Streamlined the receiving process, reducing unloading times and improving accuracy in stock counts.
- Managed budgets effectively while maximizing resources allocation for optimal results.
- Maintained high levels of customer satisfaction through timely delivery of orders and addressing any concerns proactively.
- Ensured regulatory compliance across all aspects of warehousing operations, mitigating potential legal issues.
- Negotiated contracts with suppliers to secure favorable pricing, contributing to reduced operating expenses.
- Developed and implemented key performance indicators to measure warehouse success and identify areas for improvement.
- Directed cross-functional teams in strategizing supply chain improvements, enhancing overall company performance.
- Organized logistics to consistently meet deadlines with minimal expense.
- Coordinated workflows for successful warehouse and distribution operations.
- Trained and mentored warehouse team members to take on different positions.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed strong relationships with vendors and suppliers to ensure timely deliveries and accurate inventory data.
- Led a team of distribution staff, fostering a positive work environment and promoting professional growth.
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
- Organized financial reporting, scheduling and inventory systems to enhance productivity.
- Improved delivery times with strategic route planning and reallocation of resources.
- Increased client retention by providing superior customer service.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
Manager Logistics & Warehousing
Varuna Group
10.2017 - 11.2021
- Was managing portfolio of 18 Cr.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Developed and delivered presentations to key customers to position products and services.
- Positioned global capabilities to expand market share.
- Supported sales and reporting for large and medium-sized accounts.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Built and maintained strong client relationships to drive business growth.
- Analyzed key competitors to respond to competitive threats.
- Informed customers of promotions to increase sales productivity and volume.
- Attended monthly sales meetings and quarterly sales trainings.
- Negotiated prices, terms of sales and service agreements.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Business Operations Manager
Baroda Freight Carrier
03.2016 - 09.2017
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Maximized revenue generation through effective sales strategies and market analysis insights.
- Facilitated seamless communication between departments to foster collaboration on shared objectives.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Enhanced internal communications, implementing new intranet platform for more efficient information sharing.
- Coordinated with product development teams to ensure offerings met market demands and client expectations.
Business Development Officer
TCI Express Limited
09.2011 - 02.2016
- Generated new business with marketing initiatives and strategic plans.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
- Enhanced brand visibility, coordinating with marketing to develop impactful campaigns.
- Expanded the company''s market share by identifying and securing new business opportunities.
- Managed a diverse portfolio of key accounts, maintaining strong professional relationships and high retention rates.
- Maximized revenue potential by upselling additional products or services to existing clients.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
BBA - Commerce
Bangur Nagar Degree College
Dandeli 04.2001 -
MBA - Marketing
Visvesvaraya Technological University
Belgaum, India 04.2001 -
Skills
Key Account Management
Timeline
Manager Supply Chain & Logistics
Zast Logisulotions Pvt Ltd
10.2023 - Current
Manager Operations
AVG Logistics Limited
10.2022 - 09.2023
National Manager Logistics
Loadshare Network Private Limited
11.2021 - 09.2022
Manager Logistics & Warehousing
Varuna Group
10.2017 - 11.2021
Business Operations Manager
Baroda Freight Carrier
03.2016 - 09.2017
Business Development Officer
TCI Express Limited
09.2011 - 02.2016
BBA - Commerce
Bangur Nagar Degree College
04.2001 -
MBA - Marketing
Visvesvaraya Technological University
04.2001 -
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