A result oriented professional offering nearly 07 years of comprehensive experience in Process Management, Operations Management, Team Management & Customer Relationship Management in Mortgage Banking and having better understanding in Markets/Real estate back office Functionalities.
Hi, I’m
Pavan Singh K
US Mortgage
Summary
Overview
11
years of professional experience
Work History
The Einfach Group
Team Lead
08.2024 - 04.2025
Job overview
- Managing the funding process from document receipt to payment transfer, ensuring timely and accurate processing of wire and check payments.
- Oversaw the preparation of financial ledgers, verifying that all payments, including title fees, borrower funds, tax payments, and insurance, were accurately calculated and processed.
- Conducted quality control checks to ensure the accuracy of financial documents, including Closing Disclosures (CDs).
- Coordinated and executed funding disbursements, working closely with stakeholders to ensure proper documentation and adherence to compliance regulations.
- Mentored junior team members, providing guidance on best practices in financial operations, funding procedures, and customer service.
- Collaborated with cross-functional teams, including legal, compliance, and operations, to ensure smooth transaction processing and compliance with company policies.
- Contributed to strategic planning by providing insights into funding operations, suggesting areas for improvement, and helping to optimize the use of resources.
Flatworld Mortgage Processing Pvt Ltd
Team Lead
01.2015 - 12.2024
Job overview
- Created process level Project Planner, Traceability Matrix, SOP, SIPOC, Process Flow/Map, Control Charts.
- Generated & maintained MIS reports and monthly, weekly & daily reports, such as Productivity, Utilization, Efficiency, TAT & Quality reports.
- Coordinating with BHR related to adhering policies & Procedures, Employees concerns or issues if any.
- Connecting with Onshore on weekly and Monthly reviews.
- Handling a team of 40 associates.
- Conducted training, feedback and huddle sessions for both new and existing team members.
- Conducted Process improvement analysis, Quality analysis and loan inflow & outflow analysis.
- Maintained attendance report and buffer analysis.
- Focus the team on the task at hand or the internal and external customer requirements.
- Handling an escalation team to retain customer, improve customer.
- Joined Flatworld as an associate and got promoted as supervisor in 2016.
- As a Supervisor, I got many pilot batch projects and stabilized them with the help of my team. As a result, I got promoted as Team lead in 2019. Since then, I have been contributing as a team lead and ensuring me and my team deliver the best.
Indecomm Global Services Pvt Ltd
Associate
01.2014 - 12.2015
Job overview
- Initial CD: The Initial Closing Disclosure (CD) provides borrowers with a detailed breakdown of loan terms, projected payments, closing costs, and cash needed at closing for better transparency.
- On floor training for new joiners.
- Worked on semi voice for tax support team to obtain borrower tax certificate.
- Maintained Productivity and quality percentage for 100% Along with Attendance.
- Obtained Best Performer for 02 months with a Voucher.
- Moved from Post Closing to Initial CD New Client due to Highly productive and performance.
Education
Manipal Institute of Technological
B Com
University Overview
Vidya Pre University College
Pre-University Education
University Overview
Skills
Funding process management
Core Competencies
Core Competencies
- Transition Management, Migrating Knowledge from Onshore (US Client) to in-house by providing services to their needs., Preparation of the outsourced/Offshore site to commence client operations through documenting the processes, training process executives to execute the processes.
- Process & Service Management, Handling Mortgage Services (Loan Origination - Loan Setup, Initial Closing Disclosure. with a team size of 30 + 1 Supervisors., Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level., Manage the flow of day-to-day operations with accurate and timely project management.
- Operations Management, Framing work direction and plan for the associates after a thorough assessment of their capabilities., Involved in quality management for quality assurance. Dealing with monitoring services through each step in the production process.
- Team Management, Managing team functions viz. manpower planning, recruitment & selection, induction, performance appraisal, training, etc., Developing & retaining talents along with attracting best talent from the market., Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
Accomplishments
Accomplishments
- Joined Flatworld as an associate and got promoted as supervisor in 2016.
- As a Supervisor, I got many pilot batch projects and stabilized them with the help of my team. As a result, I got promoted as Team lead in 2019. Since then, I have been contributing as a team lead and ensuring me and my team deliver the best.
- Maintained Productivity and quality percentage for 100% Along with Attendance.
- Obtained Best Performer for 02 months with a Voucher.
- Moved from Post Closing to Initial CD New Client due to Highly productive and performance.
Professional Overview
Professional Overview
A result oriented professional offering nearly 07 years of comprehensive experience in Process Management, Operations Management, Team Management & Customer Relationship Management in Mortgage Banking and having better understanding in Markets/Real estate back office Functionalities.Timeline
Team Lead
The Einfach Group
08.2024 - 04.2025
Team Lead
Flatworld Mortgage Processing Pvt Ltd
01.2015 - 12.2024
Associate
Indecomm Global Services Pvt Ltd
01.2014 - 12.2015
Vidya Pre University College
Pre-University Education
Manipal Institute of Technological
B Com
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