Pavan T
Bangalore
Summary
Dynamic Assistant General Manager with proven expertise in operational efficiency, team leadership, and customer service. Committed to enhancing client satisfaction and driving impactful marketing strategies. Dynamic professional with extensive experience in managing automotive service operations. Expertise in employee training, quality assurance, and service coordination. Committed to driving operational efficiency and exceeding customer service standards.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
surakshaa car care
Bangalore
01.2021 - Current
- Assisted in managing daily operations of car care services.
- Coordinated staff schedules to ensure optimal coverage and service quality.
- Implemented customer service protocols to enhance client satisfaction.
- Trained new employees on company policies and service procedures.
- Maintained cleanliness and organization of the car care facility.
- Developed marketing strategies to promote new services and offers.
- Collaborated with management to improve operational efficiency and workflow processes.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Motivated and led team members to work together to achieve targets.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Met business targets with streamlined operations strategies.
Workshop Manager
my car pune pvt ltd
pune
04.2018 - 12.2021
- Managed daily operations in a busy automotive workshop environment.
- Oversaw staff scheduling and assigned tasks to ensure workflow efficiency.
- Coordinated maintenance and repair schedules for customer vehicles.
- Trained new employees on safety procedures and repair techniques.
- Assisted in inventory management of tools and spare parts.
- Implemented quality control measures to maintain service standards.
- Facilitated communication between technicians and service advisors effectively.
- Provided technical support to workshop personnel.
- Scheduled preventive maintenance programs for tools, machines, and equipment in the workshop.
- Organized and managed daily workflow of staff members in the workshop.
- Developed and implemented safety protocols for the workshop.
Service Advisor
my car pune pvt ltd
pune
01.2014 - 03.2018
- Assisted customers with vehicle service inquiries and scheduling appointments.
- Coordinated with technicians to ensure proper service execution on vehicles.
- Managed customer records and service history using dealership software systems.
- Provided clear explanations of services and repairs to customers in person.
- Handled customer complaints and resolved issues with professionalism and empathy.
- Maintained knowledge of automotive services to advise customers effectively.
- Collaborated with sales team to promote additional services and products offered.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
Education
Diploma in Automobile Engineering -
Gomatesh Polytechnic
Belgaum06-2013
Skills
- Customer service
- Team management
- Operational efficiency
- Employee training
- Vehicle inspection
- Marketing strategy
- Quality assurance
- Service coordination
Timeline
Assistant General Manager
surakshaa car care
01.2021 - Current
Workshop Manager
my car pune pvt ltd
04.2018 - 12.2021
Service Advisor
my car pune pvt ltd
01.2014 - 03.2018
Diploma in Automobile Engineering -
Gomatesh Polytechnic