PAVAN Vadnal Ravi
Bengaluru
Summary
CAREER OBJECTIVE: A highly organized and hard-working individual looking for a responsible position to gain practical knowledge and making significant contribution to the success of the company. STRENGTHS: Confidence, Dedicated towards the job, Quick learner, self motivated and ambitious. Seller Support Associate expert in customer service with One plus years of confirmed performance in support environments. Identified for providing superior service to platform sellers. Demonstrated to help service team members exceed goals and increase seller satisfaction ratings.
Seasoned Business Analyst offering 2 years of retail and energy industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
4
4
years of professional experience
Work History
Business Analyst
Pearl Energy
02.2023 - 06.2025
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Developed and maintained data warehouses and data marts to support business operations.
- Deployed predictive analytics models to forecast future trends.
- Implemented business intelligence solutions to increase operational efficiency.
- Identified patterns and trends in large data sets and provided actionable insights.
Console Operator
Mobil Gas Station
12.2022 - 02.2023
- Wrote detailed narrative reports and maintained daily activity reports.
- Greeted customers, helped locate merchandise and suggested suitable options and helped customers complete purchases, locate items and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders and gift card activations.
- Observed and reported suspicious activities and persons.
Business Analyst
Microland
04.2022 - 09.2022
- Developed and implemented data governance policies and procedures.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Developed data mining algorithms to identify and classify patterns in data.
- Created data models to support decision-making processes.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Seller Support Associate
Amazon India
03.2021 - 03.2022
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Managed over 50 customer calls per day
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Provided seller support on refunds, posted feedback and policy changes.
- Adhered to quality and time-sensitive call center metrics when answering inbound phone and chat correspondence.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies
Education
BCA -
REVA UniversityREVA University
10.2020
12th -
Acharya Pre University
05.2016
Skills
- TECHNICAL SKILLS :
- C ,C,Visual Basics
- Engaging with Diverse Customers
- Store Support
- Merchandise Receiving and Handling
- Flexible Hours
- Adaptable and Flexible
- Customer Support
- Gap analysis
- Business process improvement
- Business solutions development
- Cost-benefit analysis
Reference
Nikesh Patel
Director
Pearl energy
Mob :+61 419 601 704
CLAUDE D'SOUSA
Managing director of export, shipping industry
Mob: +61 433555604
Email: ellaglobal.au@gmail.com
NAVEEN
Manager
Mob: +61 432760844
Skills
- Strong Communication and Interpersonal Skills
- Staff Support
- Available Nights, Weekends and Holidays
Timeline
Business Analyst
Pearl Energy
02.2023 - 06.2025
Console Operator
Mobil Gas Station
12.2022 - 02.2023
Business Analyst
Microland
04.2022 - 09.2022
Seller Support Associate
Amazon India
03.2021 - 03.2022
BCA -
REVA UniversityREVA University
12th -
Acharya Pre University