Pavani Badugu
Hyderabad
Summary
Dynamic Service Desk Analyst with hands-on experience, excelling in ticket management and SAP support. Skilled in Splunk monitoring and effective communication, I resolved incidents efficiently while fostering team collaboration. My proactive approach ensured timely completion of tasks, enhancing user satisfaction and operational efficiency. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Desk Analyst
Pavani
Hyderabad
03.2022 - 03.2025
Provided L1 support for monitoring and handling tickets at the L1 and L1.5 levels.
Having hands-on experience in solving some basic-level tickets, I monitored and analyzed Splunk alerts and Infra Alerts.
Taken up the responsibility of being SPOC to Splunk activities.
Delivered support in SAP user account management and access, such as password resets.
Have hands-on experience in the PIL cPLM area for creating and updating user profiles.
Provided Chat support and AWS calls support to users.
Maintained positive working relationship with fellow staff and management.
Completed day-to-day duties accurately and efficiently.
Managed time effectively to ensure tasks were completed on schedule.
Education
Bachelor of Technology - Information Technology
MLR Institute of Technology And Science
Hyderabad06-2021
Skills
- Ticket management
- User account management
- Splunk monitoring
- SAP support
- Time management
- Effective communication
- Problem solving
- Team collaboration
- Help desk support
- Incident resolution
- Online chat support
Accomplishments
- Remarkable support was delievered in PIL cPLM user management activities and received appreciation from service manager.
- I received appreciation from my manager for fulfilling the duties of SPOC for Splunk and handling all areas handling by FLS team.
Certification
- Solutioning-L1
- Informatica Powercenter-L1
Trainings
- Cloud-Microsoft Azure-L1
- Azure Data Factory-L2
- Project Management DAAI IM-L1
- Project Management DAAI DB-L1
Timeline
Service Desk Analyst
Pavani
03.2022 - 03.2025
Bachelor of Technology - Information Technology
MLR Institute of Technology And Science
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