Pavani Goud

• Delivered efficient and effective technology support services.
  Utilized ServiceNow as a tool for streamlined issue tracking and resolution.
• Demonstrated expertise in dashboard design and PowerPoint presentations.
• Effective asset management to optimize resources and drive operational efficiency.
• Actively fostered a positive and healthy team environment by organizing and leading team-building activities.
• Consistently recognized for exceptional work contributions, with the honor of receiving the 'Spot Award' Twice and 'Applause Award' Once.
• Engaged member of various cross-functional USI portfolios, collaborating with diverse teams to contribute ideas, assist in drafting documents, manage communications, apply innovative thinking, and design dashboards to support other teams in achieving their objectives.
• Monitored and audited team performance to ensure enhancement in operations and compliance with established SLAs.
• Conducted thorough ODC audits to uphold organizational standards, and improve operational integrity.
• Enhanced user satisfaction by efficiently troubleshooting and resolving complex technical issues.
• Established positive working relationships with internal stakeholders, effectively communicating technical concepts in a clear manner.
• Lead the annual upgrade process for over 1,000 laptops used by the Audit and Assurance business, overseeing the entire project lifecycle. Efficiently managed reporting to leadership, and served as the primary point of contact for the End-of-Lease (EOL) asset management process, ensuring seamless operations and compliance with organizational standards.
• Coordinated with HP and Dell for all hardware issues, maintaining a detailed log for laptop part replacements, and ensuring the timely return of laptops to vendors upon lease completion. Managed in-house inventory to support ongoing internal operations and maintain operational efficiency.
• Handled the onboarding portfolio without any escalations by following up with the ELE and Talent teams regularly. We have successfully onboarded 400 new hires in a single week and more than 300 project new hires, summing up to a total of 1,540+ new hires in the single month since I took over the portfolio.
• Consistently learning more contributes to my other portfolios, making design drafts for the festive mailers and teaser mails for the requestors, and ensuring that we have all the drafts up to standard.

• Provided real-time troubleshooting and resolutions for technology-related issues.
• Utilized advanced technical knowledge to address complex challenges.
• Maintained excellent communication with clients, ensuring customer satisfaction ratings to 100%.

2D Animation

3D Animation

VFX

Environment Design

Digital Painting

Video Editing

• Final Grade: 93%

GPA of 75%

Active Participant of Model United Nations and member of organizing committee.

Elected as Class representative for 3 Consecutive years.

Minor Project : Smart Home Technology.

Major Project : Joyo- The Moving and Talking Robo

Joyo is built in such a way that the it can perform the tasks that you say and respond to what you ask and say

IEEE Paper : Published a IEEE Paper

IEEE Presentation : Presented the paper that i have published to the IEEE Committee.