Results-driven professional with 6 years of experience in delivering quality outcomes. I aim to leverage my skills in a forward-thinking organization that prioritizes innovation and collaboration. My commitment to fostering a dynamic work environment will support the achievement of impactful results.
Hi, I’m
Pavani Kodali
Hyderabad
Summary
Overview
6
years of professional experience
1
Certification
Work History
CDK GLOBAL
SCRUM MASTER
07.2022 - Current
Job overview
- Organized and facilitated daily stand-ups, sprint planning, reviews, and retrospectives to ensure smooth project flow and effective team collaboration.
- Guided development teams and product owners in adopting Agile practices, improving team productivity and adherence to Agile principles.
- Proactively identified and resolved impediments and obstacles, ensuring the team could maintain focus and deliver sprint goals without disruption.
- Collaborated with product owners to manage and prioritize the product backlog, ensuring that the team worked on high-value features aligned with business goals.
- Promoted open communication and a collaborative environment within cross-functional teams, fostering transparency and trust between development teams and stakeholders.
- Monitored team performance using Agile tools (e.g., Jira, Trello), tracked sprint progress, and prepared reports and dashboards for stakeholders to provide visibility into project status.
- Led retrospectives to identify areas for improvement, encouraged feedback, and implemented changes to improve team efficiency and project outcomes.
- Acted as a liaison between development teams, product owners, and stakeholders, ensuring alignment on project objectives and timely delivery of milestones.
- Assisted in Agile transformation efforts by training new teams in Scrum practices and driving continuous improvement initiatives across the organization.
- Helped teams identify risks early and worked with them to mitigate potential issues that could impact sprint deliverables.
AMAZON
SR ERC ASSOCIATE
06.2021 - 12.2021
Job overview
- Provided exceptional customer support for employees through various communication channels, ensuring a positive experience.
- Assisted in resolving complex employee inquiries related to HR policies, payroll, and benefits, thereby enhancing overall employee satisfaction.
- Collaborated with team members to identify areas for process improvement, leading to increased efficiency in service delivery.
TECH MAHINDRA
Associate Technical Support Engineer
10.2018 - 10.2020
Job overview
- Assisted the technical support team in diagnosing and troubleshooting hardware and software issues for customers.
- Conducted follow-up calls to ensure problem resolution and collected feedback for continuous improvement.
- Contributed to the development of knowledge base articles and training materials for customer education.
- Gained hands-on experience in remote support tools and diagnostic software.
- Mentored junior engineers, helping them develop their skills and fostering a supportive team environment.
- Provided exceptional customer service, consistently receiving positive feedback from clients for quick response time and issue resolution.
- Maintained detailed documentation of all support cases, enabling effective tracking and reporting of trends in customer issues.
EXCELLAR IN SERVICES
PROCESS ASSOCIATE
10.2017 - 08.2018
Job overview
- Identified potential customers for solar energy solutions through extensive research, cold calling, and database analysis.
- Conducted outbound calls to effectively communicate the benefits of solar energy, assessing customer interest and needs.
- Coordinated and scheduled meetings between qualified leads and solar energy consultants, facilitating in-depth consultations.
Education
RAVINDRA BHARATHI SCHOOL
SSC
01.2011
University Overview
GPA: 78%
ST MARY'S WOMENS ENGG COLLEGE
Btech from ECE
01.2017
University Overview
GPA: 65%
SRI CHAITHANYA JR COLLEGE
MPC
01.2013
University Overview
GPA: 81.5%
Skills
- SQL
- MS Excel
- Pivot tables
- Complex formulas
- Data visualization
- Trend analysis
- Scrum Master
- Agile methodologies
- Kanban knowledge
Certification
Certified Scrum Master
Timeline
SCRUM MASTER
CDK GLOBAL
07.2022 - Current
SR ERC ASSOCIATE
AMAZON
06.2021 - 12.2021
Associate Technical Support Engineer
TECH MAHINDRA
10.2018 - 10.2020
PROCESS ASSOCIATE
EXCELLAR IN SERVICES
10.2017 - 08.2018
ST MARY'S WOMENS ENGG COLLEGE
Btech from ECE
SRI CHAITHANYA JR COLLEGE
MPC
RAVINDRA BHARATHI SCHOOL
SSC
Similar Profiles
Amber AtteberryAmber Atteberry
National Training Manager - IT & Security at CDK GlobalNational Training Manager - IT & Security at CDK Global
Curley Tuck IIICurley Tuck III
National Trainer at CDK GlobalNational Trainer at CDK Global
Sean WilliamsSean Williams
Senior Customer Success Manager at CDK GlobalSenior Customer Success Manager at CDK Global
Abhiram BarikAbhiram Barik
Architect at ZscalerArchitect at Zscaler
Sridhar BikkinaSridhar Bikkina
Senior Analyst -Dynatrace Administrator at StateStreet (HCL-Lead Engineer)Senior Analyst -Dynatrace Administrator at StateStreet (HCL-Lead Engineer)