Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Pavani Madala

Andhra Pradesh

Summary

Dedicated and solutions-oriented Business Analyst with a strong background in business analysis and quality assurance testing within organizational environments. Proficient in MS Excel, MS Word, SQL query writing, and skilled in utilizing visualization tools and techniques. Experienced in EDI, FHIR, and JSON output validation, with a solid understanding of digital claim intake processing. Possesses hands-on experience in creating Business Requirement Documents (BRD) and Software Requirement Specifications (SRS). Demonstrates 2 years of effective experience in the US Healthcare industry, driving process optimization and delivering data-driven solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager - BusinessAnalyst Transformation

Firstsource Solutions Ltd
Bengaluru
06.2022 - 02.2025
  • Collaborated with stakeholders across business units to develop analyses and documentation efficiently. Communicated effectively with production, managerial, and executive teams.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Collaborated with business analysts, project leads, and the IT team to enhance the OCR-based application, ensuring efficient and accurate functioning of identified processes.
  • Designed test cases, supported the development team during system testing and UAT, ensuring overall project quality assurance. Coordinated testing procedures, creating claim form samples for diverse business requirement scenarios.
  • Coordinated cross-functional teams during testing phases, prior to full deployment of new systems.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Internship Student

Tenhard India Pvt. Ltd
Bengaluru
06.2021 - 08.2021
  • Interned in sales and marketing, focusing on boosting product subscriptions monthly, quarterly, and yearly by engaging customers based on their interests.
  • Gained practical experience with relevant software and technology.
  • Monitored social media for trending news, ideas and feedback.
  • Exhibited strong attention to detail when proofreading documents for accuracy and clarity, and also demonstrated proficiency in time and project management.
  • Conducted market research to identify potential customers and industry trends.
  • Compiled statistical data using Excel spreadsheets for analysis purposes.
  • I made a final project presentation at the end of my internship to communicate findings, share learnings, and offer suggestions for improving the program.

Education

MBA - Business Analytics

CMS Business School, Jain University
Bengaluru, India
05-2022

BBA - General Studies

GITAM Deemed To Be University
Visakhapatnam, India
05-2020

High School Diploma -

Delhi Public School
Vijayawada, India
05-2017

Skills

  • Reporting and documentation
  • Requirements gathering
  • BRD, SRS
  • US healthcare
  • Claims processing
  • Digital Intake
  • User acceptance testing
  • Test case scenarios
  • EDI, FHIR, and JSON
  • Microsoft Proficiency
  • Microsoft Azure, JIRA
  • Hard skills (Power BI, SQL, Tableau, Python, and HTML)
  • Soft skills
  • Agile methodology
  • Workload management
  • Adaptability and flexibility

Certification

  • Certified in Tableau Essential Training
  • RPA for Business Analytics
  • Advanced Google Analytics
  • Structured Problem-Solving Techniques.
  • Essential Lessons for FirstTime Managers
  • SQL for Non-Programmers
  • Getting Started with Power BI Desktop

Languages

English
First Language
Telugu
Proficient (C2)
C2

Timeline

Assistant Manager - BusinessAnalyst Transformation

Firstsource Solutions Ltd
06.2022 - 02.2025

Internship Student

Tenhard India Pvt. Ltd
06.2021 - 08.2021

MBA - Business Analytics

CMS Business School, Jain University

BBA - General Studies

GITAM Deemed To Be University

High School Diploma -

Delhi Public School

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Pavani Madala