Summary
Overview
Work History
Education
Skills
Certification
Training
Languages
Strengths:
DECLARATION
Timeline
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PAVANI RAGA GOGULAMUDI (Senior Project Engineer)

Bengaluru

Summary

Senior Project Engineer with six years of experience in network security and Palo Alto firewall management at Wipro Technologies. Improved user experience for Prisma Access by working closely with IT teams to enhance security policies. Proven skills in resolving complex technical issues and delivering exceptional support, fostering a culture of continuous improvement and collaboration. Possesses a deep understanding of network architecture, encryption technologies, and threat management. Skilled in developing effective security policies and protocols that enhance organizational resilience against cyber threats. Contributed to a significant reduction in security breaches through strategic vulnerability assessments, and proactive risk management strategies.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Project Engineer

Wipro Technologies
Bengaluru
03.2024 - Current

Wipro Technologies, Bengaluru

Client: Nestlé.

Product: Starta Firewalls, and Prisma Access SCM

  • Participating in the Nestlé project, providing break/fix support for users.
  • Implemented user experience feedback changes for Strata and Prisma Access.
  • Analyzing URL issues and GlobalProtect application problems to troubleshoot, and updating systems based on log observations.
  • Managed Prisma Access solutions, ensuring secure remote access for users.
  • Collaborated with IT and security teams to establish and enforce security policies.
  • Conducted network security assessments and implemented necessary improvements.
  • Provided technical support and training on Prisma Access and related tools.
  • Created knowledge base articles addressing common user issues.

Palo Alto TAC Engineer

IOPEX Technologies
Bengaluru
05.2020 - 03.2024

IOPEX Technologies, Bengaluru

Client: Palo Alto Networks

Product: Starta Firewalls

  • Assisted PAN Global Enterprise customers with break-fix issues as a member of the Tier 2 TAC team. Specializing in DataPlane, Panorama, logging, and reporting.
  • Promoted to Associate Designated Engineer for the management of specific accounts.
  • Deploying and configuring replication for developers to address reported defects.
  • Upon resolution, deliver thorough documentation and Root Cause Analysis (RCA) reports to customers and accounts teams.
  • Keep customers and stakeholders informed with regular updates and clear communication throughout the case resolution process.
  • Addressing critical and non-critical issues related to Palo Alto Networks' Next-Generation Firewall (NGFW), ensuring prompt resolution.
  • Hands-on experience in configuring and troubleshooting Palo Alto firewalls and Panorama, including assisting with OS upgrades/downgrades across multiple PAN-OS versions, and managing configuration backups and device state.
  • Configured and troubleshot PA200, PA500, PA3000 series, PA5000 series, Panorama M-100, M-500, and Wildfire WF-500 products.
  • Made emergency network changes to ensure uninterrupted services.
  • Facilitated creation and troubleshooting of site-to-site and dynamic VPNs.
  • Provided technical support via email and phone for various customer inquiries.
  • Conducted failure analysis and troubleshooting for Management Plane and Data Plane issues.
  • Executed weekly evaluations for junior cases, facilitating discovery of pertinent troubleshooting steps and leading troubleshooting knowledge transfer sessionsIOPEX Technologies, Bengaluru
  • Client: Palo Alto Networks
  • Product: Starta Firewalls

Education

Bachelor of Technology - Computer Science and Engineering

VR Siddhartha Engineering College
Vijayawada
01.2016

Skills

Networking protocols: TCP/IP, HTTP/HTTPS, ARP, DNS, DHCP, SNMP

Security: IPsec-VPNs, ACLs, SSL

Routing and switching: basics OSPF, BGP

VLANs, STP, and inter-VLAN routing

Tools: Jira, SFDC, Packet Tracer, Wireshark, Putty, Secure CRT

Cloud and Network Security: Prisma Access, mobile users, service connections, remote networks, cloud identity engine, ADEM, explicit proxy, ZTNA connector, URL filtering, threat prevention, DLP, user ID, app ID, logging, reporting, and monitoring, snippet

Certification

PCNSE

Training

  • CCNA – Routing and Switching (Cisco Certified Network Associate)
  • CCNP – Routing and Switching (Cisco Certified Network Professional)
  • CCNA Security– Security (Cisco Certified Network Associate Security)

Languages

English
Advanced (C1)
C1
German
Elementary (A2)
A2

Strengths:

Prisma Access: managing Prisma Access for secure remote access, network security: knowledge of network security principles, firewalls, and VPNs; firewall management: experience with Palo Alto Networks firewalls and security policies

Troubleshooting: strong troubleshooting skills for network connectivity and security issues, documentation: proficient in creating and maintaining technical documentation, and reports 

Collaboration: ability to work collaboratively with cross-functional teams to achieve organizational goals

DECLARATION

  • I assure you that the above-given details about me are true to the best of my knowledge

Timeline

Senior Project Engineer

Wipro Technologies
03.2024 - Current

Palo Alto TAC Engineer

IOPEX Technologies
05.2020 - 03.2024

Bachelor of Technology - Computer Science and Engineering

VR Siddhartha Engineering College

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PAVANI RAGA GOGULAMUDI (Senior Project Engineer)