Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

PAVAN KALYAN DUPPALA

BHUBANESWAR

Summary

Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment. Go-getter Representative works closely with business development professionals to meet objectives and achieve revenue goals. Engages consumers and business leads to educate in products and services offered. Generates new business opportunities using proven processes to prospect business leads and close new accounts.

Overview

2
2
years of professional experience

Work History

Representative Operations

Concentrix
Visakhapatnam
08.2021 - 10.2023
  • Provided customer service by answering product and service related questions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted customers with order placement, returns, exchanges, and refunds.
  • Answered phone calls and directed them to appropriate personnel.
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • Educated customers on product features and benefits to ensure they had an excellent shopping experience.

Education

Bachelor of Commerce - General

Acharya Nagarjuna University
Guntur

Skills

  • Telephone reception
  • Market Research
  • Paperwork Processing
  • Records Management
  • Sales Reporting
  • Needs analysis
  • Customer Support
  • Technical Troubleshooting
  • Customer Relations
  • Communication
  • MS Office

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Odia
Advanced (C1)
C1

Timeline

Representative Operations

Concentrix
08.2021 - 10.2023

Bachelor of Commerce - General

Acharya Nagarjuna University
PAVAN KALYAN DUPPALA