Pavan Kankanala
Kumar
Hyderabad
Summary
Oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
Key Account Manager
Barter VoIP Limited
Hyderabad
01.2021 - 03.2022
- Supported sales and reporting for large and medium-sized accounts.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
Key Account Manager
DVL Groups Limited
Hyderabad
03.2014 - 12.2020
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Built and maintained strong client relationships to drive business growth.
- Analyzed key competitors to respond to competitive threats.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Customer Relationship Officer
Hinduja Global Solutions
Hyderabad
05.2010 - 07.2012
- Created customer support strategies to increase customer retention.
- Logged call information and solutions provided into internal database.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created training guides and in-person and online training courses to improve customer user experience in Software environment.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
Customer Relationship Officer
Sigmund Promedica
Hyderabad
08.2013 - 02.2014
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Created customer support strategies to increase customer retention.
- Assisted customers with opening accounts and signing up for new services.
- Worked with clients to address and respond to client and partnership management issues.
- Made customers aware of current and new programs and services.
- Managed customer relations on ongoing basis to maximize customer retention.
Education
Schooling -
SNVHS Govt School
Nizamabad 08.2003 - 03.2004
Inter - Physics And Chemistry
Ratna Junior College
Narayan Guda Hyderabad 07.2005 - 04.2007
Bachelor Of Computer Science - Maths & Electronics
Jagruti Degree College
King Koti 08.2007 - 04.2011
Master Of Business Administration - Marketing & HR
Krishna Murthy Institute of Management
Ghatkesar 07.2011 - 03.2013
Skills
Business Development
Timeline
Key Account Manager
Barter VoIP Limited
01.2021 - 03.2022
Key Account Manager
DVL Groups Limited
03.2014 - 12.2020
Customer Relationship Officer
Sigmund Promedica
08.2013 - 02.2014
Master Of Business Administration - Marketing & HR
Krishna Murthy Institute of Management
07.2011 - 03.2013
Customer Relationship Officer
Hinduja Global Solutions
05.2010 - 07.2012
Bachelor Of Computer Science - Maths & Electronics
Jagruti Degree College
08.2007 - 04.2011
Inter - Physics And Chemistry
Ratna Junior College
07.2005 - 04.2007
Schooling -
SNVHS Govt School
08.2003 - 03.2004
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