Pavan Kumar Goriparthi
CUSTOMER RELATIONSHIP EXECUTIVE / TEAM LEAD
Hyderabad
Summary
Results-driven telecom sales and customer relationship professional with over 2+ years of experience in Vodafone retail and enterprise sales operations. Skilled in customer service, telecom product sales, B2B relationship management, and team leadership. Proven record of consistently achieving and exceeding sales targets, driving prepaid-to-postpaid conversions, and acquiring corporate clients. Recently promoted to Team Lead, managing and mentoring a team of 13 members to achieve business targets.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Customer Relationship Executive
Quess Corp
01.2024 - Current
Vodafone Idea Ltd. — Customer Relationship Executive / Team Lead (Jan 2024 – Present)
• Handled customer service operations, including SIM replacement, name transfer, activations, and prepaid to postpaid conversions.
• Consistently achieved monthly sales targets of 50+ prepaid to postpaid conversions. Addressed network coverage issues, and resolved multiple customer service complaints. Collected customer authorization emails, prepared activation formats, and raised service tickets using the SCRM tool.
• Managed activation processes by attaching required documents, and ensuring successful service activation. Sold premium and fancy mobile numbers by explaining Vodafone's offers and value to customers.
• Conducted B2B visits to corporate companies, and generated new business connections.
• Promoted Vodafone services, and encouraged number portability for corporate and retail customers.
• Promoted to Team Lead, and currently managing 13 team members to achieve sales and service targets.
DevOps Engineer Professional Training
Quality Thought
05.2023 - 12.2023
Extensive professional training in cloud computing and DevOps engineering, with a focus on building automated CI/CD pipelines and scalable infrastructure. Hands-on expertise in Git/GitHub for version control, Maven for build automation, and Jenkins for continuous integration. Proficient in configuration management using Ansible, infrastructure provisioning with Terraform, and modern containerization strategies using Docker and Kubernetes on the AWS cloud platform.
Front End Customer Service Associate
Excell Broadband
01.2022 - 05.2023
• Provided front-end customer support for broadband connections and service requests.
• Assisted customers with new broadband connections, and handled service-related queries.
Education
Bachelor of Computer Applications -
Acharya Nagarjuna University
Guntur, India 04.2001 -
High School Diploma -
Sri Chaithanya
Vijayawada, India 04.2001 -
Skills
Customer service Product knowledge Microsoft excel Power Point
Hobbies
DigitaL Marketing
Sports Badminton player
Farming
Accomplishments
- Winner of the best sales performer - Tremendous efforts and unwavering commitment towards VIL have helped to reach new heights of sucess
- Winner of the Service Performer
Timeline
Customer Relationship Executive
Quess Corp
01.2024 - Current
DevOps Engineer Professional Training
Quality Thought
05.2023 - 12.2023
Front End Customer Service Associate
Excell Broadband
01.2022 - 05.2023
Bachelor of Computer Applications -
Acharya Nagarjuna University
04.2001 -
High School Diploma -
Sri Chaithanya
04.2001 -