Pavan Kumar Jakke
Hyderabad
Summary
Results-driven Product Support Engineer with over 3.5 years in SaaS production support. Expertise in incident management, log analysis, SQL troubleshooting, Kafka debugging, and Grafana monitoring. Skilled in client escalations, root cause analysis, and cross-team collaboration to ensure system availability. Currently enhancing cloud and infrastructure skills for transition to Platform Support / SRE roles.
Overview
4
4
years of professional experience
Work History
Product Support Engineer
Fynd
Mumbai
04.2024 - Current
- Developed and maintained comprehensive documentation for issue resolution and user guides, improving support efficiency.
- Perform SQL queries and log analysis to diagnose application errors and data inconsistencies.
- Troubleshoot Kafka-based real-time data streaming issues and validate message flow integrity.
- Monitor system metrics using Grafana and proactively identify performance anomalies.
- Collaborate with engineering teams for root cause analysis (RCA) and deployment validation.
- Handled enterprise client escalations, ensuring clear technical communication and timely resolution.
- Explored ways to visualize and send a daily report of test results to team members using BigQuery,Log Analysis.
Software Engineer / Application Support
Zensar Technologies
Hyderabad
02.2022 - 07.2023
- Optimized SQL queries and maintained MySQL databases for improved system efficiency.
- Partnered with development teams to enhance product stability and functionality.
- Troubleshot production issues, guiding end-users through resolution steps to minimize downtime.
- Delivered L2 application support by diagnosing configuration and performance issues, ensuring system reliability.
Education
Bachelor of Technology - Electrical & Electronics Engineering
J B Institute of Engineering and Technology
Hyderabad01-2021
Skills
- Application support
- Incident Management
- Root Cause Analysis
- System monitoring
- Log Analysis
- REST APIs
- Postman
- Kafka
- MongoDB
- SQL Server
- Grafana
- Linux
- SLA Handling
Timeline
Product Support Engineer
Fynd
04.2024 - Current
Software Engineer / Application Support
Zensar Technologies
02.2022 - 07.2023
Bachelor of Technology - Electrical & Electronics Engineering
J B Institute of Engineering and Technology