Pavan Kumar Lingam

• It involves leveraging data to drive strategic decision-making across departments
• It may includes analyzing data, identifying the trends and patterns developing predictive models and generating the insights to optimized business processes and improve operational efficiency
• Ability to communicate complex findings to non-technical stakeholders are essential
• Extracted, cleaned, and analyzed data using SQL queries and PowerBI to generate actionable insights
• Developed interactive dashboards and reports to monitor key performance indicators (KPIs)
• Conducted statistical analysis to identify trends, patterns, and correlations in the data
• Collaborated with cross-functional teams to interpret findings and recommend strategic solutions
• Contributed to the optimization of data processes and workflows to improve efficiency
• Presented findings and recommendations to stakeholders through clear and concise reports and presentations
• Client: Exxon Mobil
• Role: Analyst
• Technologies: SQL, PowerBI and Excel
• Synthesized current business intelligence or trend data to support recommendations for action.
• Drafted functional specifications documents outlining project scope, objectives and deliverables.

Demonstrated documentation skills, creating comprehensive and user-friendly knowledge base documents to facilitate efficient issue resolution and knowledge sharing.

Having strong problem-solving skills, efficiently resolving access-related challenges to maintain a highly secure and efficient access environment.

Collaborated with cross-functional teams to troubleshoot access-related issues and provide timely support to end-users.

Played a key role in disaster recovery management coordination, ensuring the organization's ability to respond effectively to critical incidents and minimize downtime.

Experience in application onboarding using SailPoint. Having hands-on experience with ServiceNow.

Proficient in Role Based Access Control System.

Created tables, views, functions, stored procedures and database objects. Managed Active Directory user accounts and access permissions within an organization's

IAM system.

Managed Identity and Access Management (IAM) processes, ensuring secure and efficient access provisioning for users across the organization

Proficient in efficient access provisioning and de-provisioning. Troubleshooting and resolving access management and provisioning workflow errors.

Perform Identity and access management activities.

Consistently recognized as a top performer in Customer Satisfaction (CSAT) scores, demonstrating a strong commitment to delivering exceptional service to customers. Received appreciation for handling VIP users' and solving their issues on high priority.

Led and successfully executed Active Directory (AD) user domain migration, ensuring seamless transition and minimal disruption to business operations. Performed Access Admin Quality Control (QC) work, conducting regular audits and reviews to ensure compliance with security policies and best practices.

Successfully maintained Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), meeting and exceeding performance targets to enhance service quality