Pavankumar Mynampati
Operations Leadership
Hyderabad
Summary
Highly accomplished Chief Manager with a track record of developing and implementing efficient operations systems. Skilled in maximizing customer satisfaction, strengthening brand image, and enhancing profitability. Proficient in process articulation, execution, project management, and leadership. Known for driving operational improvements, cost reduction, mentoring teams, and ensuring compliance with service standards and SLAs.
Overview
22
22
years of professional experience
9
9
years of post-secondary education
Work History
Chief Manager
ICICI Bank Ltd
01.2011 - Current
- Company Overview: ICICI Bank Ltd, Regional Manager, Hyderabad
- Develop and uphold a strong retail asset operations system for the expanding business, guaranteeing that operational procedures adhere to the bank's quality standards, operational efficiency, and controls to effective functioning of operational risks and pass audits
- Maximize customer satisfaction, strengthen brand image, and maximize profitability by handling overall activities within retail operations and ensuring timely and quality services are provided to both internal and external customers through customer-focused operations
- Consistently assess, suggest, and execute enhancements and improvements to operational procedures and workflow in the retail credit process
- Providing mentoring and training to the associates to enhance performance by maintaining a high level of staff morale and promoting development
- To ensure a high level of satisfaction for both internal and external customers, establish and monitor operational performance standards, service standards, and service level agreements for all aspects of operational performance and service delivery within retail asset operations
- ICICI Bank Ltd, Regional Manager, Hyderabad
Process Specialist
UBS Service Centre India Pvt Ltd
09.2007 - 07.2010
- Company Overview: UBS Service Centre India Pvt Ltd, Hyderabad
- Worked on OTC Derivative products, handled portfolios of top tier Investment Banks
- Initiated mark to market difference and analysing the portfolio trends
- Handling the team of investigators and ensuring resolving the issues of Service Level Agreements
- UBS Service Centre India Pvt Ltd, Hyderabad
Process Associate
ADP Pvt Ltd
02.2006 - 09.2007
- Company Overview: ADP Pvt Ltd, Hyderabad
- Collected, updated, and maintained reference data into the database whilst ensuring accuracy and integrity
- Setting up of fixed income securities and money market instruments
- Coordinated with the international data vendors- financial interactive data, S&P, euroclear
- ADP Pvt Ltd, Hyderabad
Manager-Development
Shriram Group
01.2003 - 01.2004
- Agency and distributor management
- Training to the staff, agents, and distributors
- Handled regional operations of Investments, Consumer loans and Insurance
Education
Master of Business Administration - undefined
01.2016 - Current
Master of Commerce - undefined
Bachelor of Commerce - undefined
Skills
Process Articulation
Execution
Results
Leadership
Risk & Compliance
Project Management
Service Strategy
Process Audit
Automation
Analytical Thinking
SLA & TAT
Vendor Management
Performance Monitoring
Communication
Team Mentoring
Management Reports
Digital solution
Personal Information
- Date of Birth: 05/28/78
- Marital Status: Married
Awards
- National wide Champion Award, 2019-20
- Customer First Award, 2012-13
- Eagle Eye Award, 2013-14
- Champions League Award
- 2016-17
- 2017-18
Impact
5.12% to 0.48%, 2hrs to 1hr, Rs.1.37L/month, 2.56% to 0.60%
Timeline
NIBM - Master of Business Administration,
01.2016 - Current
Chief Manager - ICICI Bank Ltd
01.2011 - Current
Process Specialist - UBS Service Centre India Pvt Ltd
09.2007 - 07.2010
Process Associate - ADP Pvt Ltd
02.2006 - 09.2007
Manager-Development - Shriram Group
01.2003 - 01.2004
Acharya Nagarjuna University - Master of Commerce,
Acharya Nagarjuna University - Bachelor of Commerce,