Microsoft office
Pavankumar Pawar
Program Manager
Bengaluru
Summary
Dynamic Program Manager with a proven track record at Amazon.in, enhancing operational efficiency and stakeholder satisfaction through effective team and process management. Skilled in data analysis and stakeholder management, boosted process SLA by 67% and played a key role in mentoring teams for peak performance.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Program Manager
Amazon.in
Bengaluru
12.2022 - Current
- Collaborated with business, WW team and Finance teams to set priorities based on business needs.
- Responsible for configuring fee waivers with high magnitude leading to increase in price competitiveness.
- Support teams in annual fee revision benchmarking competitors.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Recruited, interviewed and hired team members and implemented mentoring program.
- Defined clear targets and objectives to internal team members.
- Established team priorities, maintained schedules.
- Supported external teams in seller fees reimbursements.
Operations Specialist
Amazon.in
02.2020 - 12.2022
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely closure of AI's.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Handled multiple Amazon events like Jupiter, Prime day, Independence day sale and small events to counter ICs.
- Assisted in fee product launch by testing multiple usecase required.
- Streamlined fee overlay/promotions configuration process through python script automation reducing defect rate to zero percent and Improving process SLA by 67% to support business teams which contribute to ~18 bps monthly GMS.
SPS Associate
Amazon.in
10.2018 - 02.2020
- Assisted seller partner activating their seller account, list product, schedule and ship ship orders.
- Responsible to handle escalations from leadership team to provide accurate root cause for seller suspension and the
details required to reinstate seller account. - Assisted in reinstating 20+ seller accounts on monthly basis with average sales of 10 crores.
- Work with the auditing team on improvising the current process with various factors like reducing human errors/
updating SOP/ updating or setting up new processes where required.
CRM
Aditya Birla Sunlife Insurance Co
10.2017 - 10.2018
- Collaborated with cross-functional teams to define business requirements and tailor the CRM system accordingly.
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Improved lead conversion rates by implementing effective follow-up strategies based on customer insights gleaned from the CRM.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Assisted customers with opening accounts and signing up for new services.
- Managed customer relations on ongoing basis to maximize customer retention.
Education
MBA - Financial Services Marketing Operations
Acharya Institute of Technology
Bengaluru, India06.2017
BCA - Computer And Information Sciences
BLDEA's ASP College of Commerce
Bijapur, India06.2015
No Degree - 12th, PU Science, KEA
PDJ PU College
Bijapur, India06.2011
Skills
Decision-Making
Stakeholder Management
Team Management
Process Improvement
Relationship Building
Operations Management
MS Office Applications
Data Analysis
Training and Development
Problem-Solving
Technical understanding
Flexible and Adaptable
Software
Interests
Hiking
Swimming
Cricket
Riding bike
Timeline
Program Manager
Amazon.in
12.2022 - Current
Operations Specialist
Amazon.in
02.2020 - 12.2022
SPS Associate
Amazon.in
10.2018 - 02.2020
CRM
Aditya Birla Sunlife Insurance Co
10.2017 - 10.2018
MBA - Financial Services Marketing Operations
Acharya Institute of Technology
BCA - Computer And Information Sciences
BLDEA's ASP College of Commerce
No Degree - 12th, PU Science, KEA
PDJ PU College
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