PAVAN KUMAR VEDURUVADA
BRANCH OPERATION MANAGER
VIJAYAWADA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
BRANCH OPERATIONS AND SERVICE MANAGER
IDFC FIRST BANK
12.2020 - Current
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Applied effective time management techniques to meet tight deadlines.
BRANCH SERVICE AND OPERATIONS MANAGER
DCB BANK
03.2019 - 11.2020
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced operational risks while organizing data to forecast performance trends.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Reduced wait times for customers through proficient multitasking and prioritization of tasks during peak hours.
CASH OFFICER
IndusInd Bank
03.2015 - 05.2016
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- Strengthened internal controls by adhering to company policies and regulatory guidelines during cash handling activities.
- Supported branch operations by conducting regular audits of cash drawers and vaults, ensuring accuracy and compliance.
- Taking utmost care in maintaining cash as per Clean Note Policy.
- Opening of outward and inward clearing zones, lodgment of instruments, presenting them in clearing house, collecting inward instruments and presenting the returned cheques again in clearing house.
- Clearing accounts are monitored daily and required funds are parked in clearing account whenever there is adverse of funds, subsequently reversal entries are made in mirror account and reconciled the same with clearing house account daily. Surplus funds if any are sent to central office account and ensure that minimum funds are maintained in Clearing Account.
- Before end of day, I ensured that all the clearing accounts were closed and reversal entries are made within the stipulated timelines.
- All the returned instruments were recorded and dispatched to customer within the two working days.
FORNT DESK OFFICER
Axis Bank
10.2013 - 05.2014
- Attending to Front office functions.
- Entry of transfer transactions & processing of all types of customer transactions and requests.
- Entry of AOF’s & Debit card requests, signature scanning requests and other requests in NETS.
- Marketing of Travel Currency Cards, Gold Coins, etc. and compliance issuance of the same as per bank norms
- Cash verification of Onsite ATM on Monthly Intervals.
- Processing of CBDT, TCDC entries in finacle and the respective software.
- Cross selling of all Bank assurance products.
- Bundling of Daily Vouchers.
- Any other works allotted from time to time.
Client Relationship Partner
Yes Bank
05.2012 - 10.2013
- Managed customer relations on ongoing basis to maximize customer retention.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Implemented targeted marketing campaigns to engage new prospects within specific industries or verticals.
- Cross selling of various banking products, asset products and bank assurance products.
Education
MBA - MARKETING, FINANCE AND BANKING
K L UNIVERSITY
TADEPALLI 04.2001 -
Skills
Active Listening
Dependable and Responsible
Multitasking
Relationship Building
Microsoft Word
Customer Relations
Teamwork and Collaboration
Flexible and Adaptable
Certification
Anti Mony Laundering and Know you customer
Timeline
BRANCH OPERATIONS AND SERVICE MANAGER
IDFC FIRST BANK
12.2020 - Current
BRANCH SERVICE AND OPERATIONS MANAGER
DCB BANK
03.2019 - 11.2020
CASH OFFICER
IndusInd Bank
03.2015 - 05.2016
FORNT DESK OFFICER
Axis Bank
10.2013 - 05.2014
Client Relationship Partner
Yes Bank
05.2012 - 10.2013
MBA - MARKETING, FINANCE AND BANKING
K L UNIVERSITY
04.2001 -