PAVANPAWAR J

Managed incidents end-to-end for the MBNL project, including establishing bridge/conference calls, and involving relevant teams to resolve incidents promptly.

Ensured that all incidents were addressed within SLA, and managed team operations to ensure timely completion of tasks.

Prepared daily network availability reports for customers.

Kept track of daily incidents, and escalated based on severity.

Developed infrastructure to support business requirements, troubleshoot network issues, and conducted regular follow-ups with internal and external teams for rapid incident resolution.

Led day-to-day operations, including report generation, SLA management, and KPI tracking for service monitoring.

Worked closely with the automation team to deliver creative solutions for complex technology challenges.

Network monitoring – Nokia, Ericsson, Huawei, Samsung, H3G – 4G, 5G live sites in the UK.

Preparing daily network reports for morning and evening calls, presented as PPT to the customer. Prepared monthly and daily production reports to deliver on time.

Innovation: Identification of gray areas in the process, learning the abnormalities of each team, and providing innovative action plans for improvement.

On a daily basis, the audit will be done to pre-check and post-check the sites that are down, and make the concerned domain team restore the sites within the SLA.

Lead day-to-day operational activities such as reports, SLAs, and closures of the service monitoring team.

Properly escalate unresolved issues to the appropriate internal teams, and highlight them on the customer calls.

Coordinated dispatch tasks for field engineers to investigate faults effectively.

Managed daily operational activities, including reports, SLA management, and task closures.

Developed infrastructure to support business requirements and troubleshoot network issues.

Executed disaster recovery operations to ensure continuity of services.

Gained hands-on experience with WFM and IFS tools for enhanced operational efficiency.