PAVAN DADA POL
Sql Techinical Support
Thane
Summary
To associate myself with an organization in which I can utilize personal skills and abilities, and make wholesome contribution towards professional growth of myself and my organization while being resourceful, innovative and flexible.
Overview
10
10
years of professional experience
1
1
Language
Work History
SQL Technical Support
Kale Logistics
01.2016 - Current
- Writing, executing, and optimizing SQL queries in both production and development environments.
- Providing SQL support to frontend users and resolving both application-related and database-related issues.
- Designing and developing reports using SAP Crystal Reports and SSRS (Report Builder 2.0 & 3.0).
- Developing Power BI dashboards for business insights and data visualization.
- Creating and managing SSIS packages for automated daily, weekly, and monthly data processing.
- Supporting workflow data extraction, validation, and performance optimization.
- Maintaining documentation and version control for SQL scripts, reports, and data processes.
- Creating and modifying Stored Procedures for reporting needs, support requirements, and recurring issue resolutions.
- Developing SQL scripts requested by clients for management reporting and operational analytics.
- Guiding support agents on ticket creation and providing timely technical solutions.
- Creating TFS tickets for development-related issues and coordinating with developers for analysis and resolution.
- Monitoring Application Servers, FTP Servers, and Report Servers in LIVE and UAT environments for smooth operations.
- Providing technical support to both Web Applications and Desktop Applications.
- GST PORTAL INTEGRATION
- Troubleshooting invoice integration issues by analyzing GST portal responses and identifying data discrepancies.
- Coordinating with clients to collect missing or incorrect information required for GST submissions.
- Validating integration logs, correcting mapping issues, and ensuring accurate data flow between the application and GST systems.
- DIGITAL SIGNATURE MANAGEMENT
- Ensuring mandatory digital signature generation for users across modules.
- Diagnosing digital signature failures related to configuration, certificate issues, or system settings.
- Restarting services and validating configurations to restore digital signature functionality.
- EDI MESSAGE MONITORING
- Daily monitoring of EDI message transmission and receipt.
- Troubleshooting EDI failures related to connectivity, message flow issues, or data errors.
- Coordinating with clients to reset FTP passwords upon expiry and restoring EDI communication.
- SCHEDULERS & SERVICES MONITORING
- Monitoring schedulers and background services for all clients to ensure uninterrupted operations.
- Responding to alerts for stopped or failed services and restarting them promptly.
- Performing routine checks to ensure scheduled tasks and services run smoothly.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Sql Technical Support
Kale Logistics Solutions Pvt. Ltd.
01.2016 - Current
SQL Technical Support
Kale Logistics Solutions Pvt. Ltd.
01.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed time efficiently in order to complete all tasks within deadlines.
SQL Technical Support
Kale Logistics Solutions Pvt. Ltd.
Thane
01.2016 - Current
- 9.10 Years of experience in Technical Support.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
SQL And PLSQL Certification -
NIIT
Mumbai10.2015
Bachelor of Science - Computer Science
New English School
Thane07.2014
H.S.C - Science
State Board
Thane02.2011
S.S.C -
State Board
Thane03.2009
Skills
Languages: - C, C#, VBNET
Interests
Listening Songs, Playing cricket
TECHNOLOGIES
- SQL Server Versions: 2012, 2014, 2016, 2018, 2020
- Reporting Tools: SSRS, SAP Crystal Reports, Power BI
- ETL Tools: SSIS
- Other Tools: TFS, FTP Clients, Integration Logs
APPLICATIONS
- SQL Server Management Studio (SSMS)
- Report Builder 2.0 & 3.0
- SAP Crystal Reports
- Power BI
Timeline
SQL Technical Support
Kale Logistics
01.2016 - Current
Sql Technical Support
Kale Logistics Solutions Pvt. Ltd.
01.2016 - Current
SQL Technical Support
Kale Logistics Solutions Pvt. Ltd.
01.2016 - Current
SQL Technical Support
Kale Logistics Solutions Pvt. Ltd.
01.2016 - Current
SQL And PLSQL Certification -
NIIT
Bachelor of Science - Computer Science
New English School
H.S.C - Science
State Board
S.S.C -
State Board