PAVAN S S

· Working for 401K Retirement ‘Money Out’ process.

· Verifying participant’s hardship documents

· Involved in Quality check of the requests processed and distributing/ paying out funds to the participant’s account from their 401k account.

· Involved in full time QC team and managing the Que.

· As a lead handling, monitoring people’s daily BAU , provide them coverage and resolution for their issues, discussions on their understanding level towards business, Coaching, Guiding on all business aspects

· Achieving the targets, maintaining accuracy & efficiency

• Listened and responded to customer requests and forwarded necessary information to superiors.
• · Facilitating and implementing process improvement ideas to improve efficiency.

· Handling high priority Service requests.

· Handling high priority escalations and keeping good rapport with onshore partners.

· Taking up calls with onshore partners on weekly basis to discuss team’s error and to discuss about the process updates/ concerns or ideas.

· Providing day end report with clear closure.

· Involved in Pre Boarding Validation.

· Extract Newly Arrived loan Information from the mortgage Documents.

· Validate the Extracted Data with the Prior Servicer Loan Documents and make the necessary corrections before it gets boarded in Real Service Tool.

· Sending Daily work reports.

· Working on Ad hoc request (3rd Party authorization, CA Invoice Extraction)

• Exceeded goals through effective task prioritization and great work ethic.

· Indexing of invoices

· Posting of invoice depending on PO and Non PO invoice in the system

· Working with in SLA and TAT as per the company policies.

· Posting of Credit Note as per the Exception

· Taking appropriate approval’s with the client regarding the Non PO invoices while posting them.

· Posting of invoice as per the SOP/DTP.

· Been a part of Accrual team for Month End Reconciliation of invoices.

· Been a part of Service desk team in resolving query’s when the volume is high.