ALTHADA RAMTEJA
VIZAG
Summary
Experienced professional with a strong background in communication and a proven ability to pivot into new industries. Known for clear and effective communication skills, as well as the ability to adapt quickly to new environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Agent in International Voice & Mail Process
Precistat IT Solutions
Visakhapatnam
05.2022 - 09.2024
- Worked for a US-based electrical company specializing in smart products and integrating technologies such as Alexa, Google Assistant, and Siri.
- Implemented efficient measures in my work as a Senior Agent on Tier 2.
- Addressed customer concerns and provided satisfactory resolutions while managing Wi-Fi router systems for efficient product pairing.
- Handled challenging customer interactions to maintain brand credibility.
Agent
CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED
Visakhapatnam
09.2021 - 03.2022
- Provided customer service to clients through phone, chat, and email communication.
- In the domestic process, I have observed the way of dealing with the customers by putting ourselves into the concern, resolving it, and showing empathy.
Education
Bachelor of Science - Computer Science Engineering
BITS VIZAG
VisakhapatnamINTERMEDIATE - MPC
NARAYANA JUNIOR COLLEGE
Seethammadhara VisakhapatnamSECONDRY(HIGHER SCHOOL) - Upto 10Th
NARAYANA E-TECHNO
SeethammadharaSkills
- Strong English Communication Skills
- Customer Service Operations
- Performance Management
- Adaptability & Flexibility
- Teamwork & Collaboration
Accomplishments
- Presented an entrepreneurial idea at Vignan Institute Vistha Technical Workshop.
- Gained technical experience in artificial intelligence at NIT Tadepallegudem workshop.
- Participated in debate and jam sessions at the Speak Out program at Vignan Vistha Technical Workshop.
- Worked as a video editor for Talents House Productions.
- Developed an e-commerce website for a freelancer.
- Provided domestic chat and email support for 5 months.
- Worked as a Tier 2 Senior Agent in international voice processes.
Certification
- I am currently enrolled in a course to obtain a Power BI certification.
- And am also pursuing a certification in Google Sheets.
Affiliations
1. Interests and Hobbies:
I enjoy reading books, listening to music, and singing, as these activities help me relieve pressure in various aspects of my life.
2. Language Skills:
I can adapt my speech to match the accents of my customers, allowing me to communicate more effectively.
Languages
Telugu
First Language
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Timeline
Senior Agent in International Voice & Mail Process
Precistat IT Solutions
05.2022 - 09.2024
Agent
CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED
09.2021 - 03.2022
Bachelor of Science - Computer Science Engineering
BITS VIZAG
INTERMEDIATE - MPC
NARAYANA JUNIOR COLLEGE
SECONDRY(HIGHER SCHOOL) - Upto 10Th
NARAYANA E-TECHNO
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