Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
Timeline
Generic

PavanVikas Gonugunta

Technical Success Manager
Bangalore

Summary

Technical Success Manager with 12+ Years of IT Industry Experience

Dynamic and results-driven Technical Success Manager with over 12 years of experience in the IT industry, specializing in strategic customer issue resolution, knowledge base development, and technical content creation. Proven track record in enhancing customer engagement through workshops, webinars, and participation in high-profile industry events. Adept at leveraging technical expertise and communication skills to drive customer success and promote innovative solutions.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Technical Success Manager

JFrog
6 2022 - Current
  • Resolved numerous strategic customer issues globally, ensuring high customer satisfaction.
  • Enhanced client retention rates through proactive account management and timely issue resolution.
  • Championed process improvements within the organization by sharing feedback gathered from customers, leading to more efficient operations overall.
  • Developed comprehensive training materials and conducted workshops for clients, increasing product adoption rates.
  • Authored comprehensive knowledge base articles to support customer self-service and reduce support load
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Contributed to the community by providing solutions and answering questions on StackOverflow
  • Created and presented various YouTube videos as part of the 'How To's' project, covering a range of topics related to JFrog products
  • Participated in key marketing events, including the Cloud Expo Asia Event and Quantic - India DevOps Show 2024, where I engaged with CISOs, CTOs, and other professionals to explain the JFrog Platform
  • Played an active role in the DevNext workshop series, sharing expertise and best practices with the developer community.

Developer Support Engineer

JFrog
03.2019 - 07.2022
  • Provided expert technical support and resolution for a wide range of strategic customer issues globally
  • Collaborated closely with respective R&D teams to troubleshoot and resolve complex software problems
  • Ensured high customer satisfaction through effective communication and timely issue resolution
  • Developed and maintained strong relationships with key customers, ensuring their needs and expectations were met
  • Contributed to the creation of documentation and knowledge base articles to facilitate better customer self-service and support
  • Actively participated in team meetings and training sessions to continuously improve technical skills and support processes.

Software Engineer

Accenture
07.2016 - 03.2019
  • Worked for AT&T project, as a Documentum Developer
  • Involved in requirement gathering, designing components, developing workflows, workflow & job methods, TBOs, Web Services in Documentum, and customizing components
  • Also involved in production support activities
  • Resolved incidents within the SLA period and supervised and mentored junior team members
  • Conducted meetings, workshops, and training sessions to enhance team capabilities
  • Assisted in project planning and execution, fostering a collaborative and supportive team environment.

Associate Consultant

Infosys
03.2015 - 07.2016
  • Involved in requirement gathering, designing components, developing workflows, workflow & job methods, TBOs, Web Services in Documentum, and customizing components for Citigroup applications
  • Also involved in production support activities and resolving incidents within the SLA period.

Programmer Analyst

Cognizant Technology Solutions
05.2012 - 03.2015
  • Involved in production support and development activities for the TQCN application
  • Resolved incidents within the SLA period and monitored servers
  • Gathered requirements, analyzed code, and identified root causes of problems
  • Collaborated with customer SMEs and onsite team.

Education

Bachelor of Technology (B.Tech.) - Electrical, Electronics And Communications Engineering

Amrita Vishwa Vidyapeetham
Bangalore
04.2008 - 04.2012

Skills

DevSecOps

Websites

Certification

Unix Administration (General)

Awards

  • Best Performer Award January 2015
  • Associate of Quarter June 2014
  • ACE award 2018
  • Life Saver award 2023
  • Bright Spark 2014

Timeline

Developer Support Engineer

JFrog
03.2019 - 07.2022

Software Engineer

Accenture
07.2016 - 03.2019

Associate Consultant

Infosys
03.2015 - 07.2016

Programmer Analyst

Cognizant Technology Solutions
05.2012 - 03.2015

Bachelor of Technology (B.Tech.) - Electrical, Electronics And Communications Engineering

Amrita Vishwa Vidyapeetham
04.2008 - 04.2012

Technical Success Manager

JFrog
6 2022 - Current

Similar Profiles

CREATE PROFILE
PavanVikas GonuguntaTechnical Success Manager