Pavas Sharma

As a team leader in the sales department, I have successfully driven significant improvement in both individual and team performance. My role involves overseeing and guiding a team of sales representatives to achieve and exceed sales targets. My Key responsibilities and accomplishments include:

• Leadership & Team Management: Mentoring and performance feedback to enhance individual and team productivity. Fostered a collaborative and motivating work environment that encouraged high performance and innovation.
• Sales Strategy & Execution: Develop and implement effective sales strategies and plans, that results in consistently achieving monthly targets. Collaborated with marketing and product team to ensure sales efforts aligned with company objectives and market demands.
• Customer Relationship Management: Maintained strong relationship with key clients, ensuring high level of customer satisfaction and loyalty. Acted as a point of escalation for complex or sensitive client issues, ensuring timely and effective resolution.
• Performance Monitoring & Reporting: Regularly monitored sales metrics, analyzed performance data and prepared comprehensive reports for senior management. Identified trends, addressed challenges and implemented corrective actions to ensure targets were met consistently.
• Cross-Functional Collaboration: Worked closely with other departments such as marketing and customer support to ensure seamless operations and to leverage opportunities in sales growth.

• Debt Collection: Improved collections success by implementing effective strategies for contacting delinquent clients and negotiating payment plans.
• Record Keeping: Maintaining accurate and up-to-date records of all collection activities, including the status of each account, communication with debtors, and any agreements made.
• Customer Interaction: Providing excellent customer service while handling debtors, addressing their queries, concerns, and complaints, and working towards a resolution.
• Compliance: Ensuring that all collection activities comply with relevant laws and regulations, such as the Fair Debt Collection Practices Act (FDCPA) or other local legislation.
• Payment Processing: Facilitating the processing of payments received from debtors, ensuring they are correctly recorded and applied to the appropriate accounts.