Pavetra Vengatesan
Chennai
Summary
Result-driven Analyst with experience in streamlining operations, managing teams, and ensuring high-quality outcomes. Known for accuracy, productivity, and effective audit support. Strong analytical skills in data interpretation and statistical analysis, combined with excellent communication and teamwork in dynamic environments.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Analyst-1
Citi Corp Services India Pvt LTD
Chennai
10.2025 - Current
- Maintained accurate records and documentation to meet compliance objectives.
- Identified and executed process improvements for Time Deposit placements and allocations, enhancing overall workflow.
- Oversaw quality control measures to detect inconsistencies and malfunctions.
- Assessed departmental needs and delegated tasks to improve production efficiency.
- Managed daily work allocation and resolved queries to support operational effectiveness.
- Led team of 7 as Backup Team Lead, ensuring operational continuity.
- Conducted MCA audits, maintained MIS reports, and updated supervisor dashboards regularly.
- Actively contributed to process migration, ensuring successful implementation.
Senior Officer
Citi Corp Services India Pvt LTD
Chennai
11.2022 - 10.2025
- Executed dual Maker and Checker roles, achieving 100% accuracy in all transactions.
- Coordinated processors and sales teams to ensure timely execution of unsettled FX deals, enhancing transaction reliability.
- Processed dividend payments, including FIS, mutual fund, and bond redemptions.
- Ensured timely task completion by effectively managing workflow processes.
- Delegated tasks and prioritized activities to maintain operational excellence.
- Facilitated interdepartmental communication through timely updates on operational changes, promoting alignment across departments.
- Developed training materials to improve staff development initiatives, fostering a knowledgeable workforce.
- Provided guidance on best practices for handling confidential information and documentation.
Officer
Citi Corp Services India Pvt LTD
Chennai
10.2020 - 11.2022
- Executed SWIFT payment processing with high accuracy, ensuring timely transactions and client satisfaction.
- Processed all customer transactions with 100% accuracy to ensure exceptional client service.
- Managed foreign currency transactions, mitigating risks in volatile markets.
- Led team in executing priority instructions and managing BCP operations, enhancing operational readiness during emergencies.
- Coordinated transaction clearance, streamlining operations and improving transaction efficiency.
- Reconciled interest rates from money market systems with deposit bookings in eclipse.
- Contributed to UAT and COB efforts, producing positive operational resilience reports.
- Tracked TCON outstanding items to ensure timely resolutions.
Assistant Manager
HDFC Bank
Chennai
05.2018 - 10.2020
- Resolved priority customer complaints promptly, contributing to improved operational efficiency.
- Acquired expertise in online mutual fund operations, resolving customer complaints on redemptions and subscriptions.
- Trained in handling customer issues related to net banking, debit card operations, and financial transactions.
- Coordinated business continuity planning for chargebacks and prepaid card functions to mitigate risks.
- Raised chargebacks for IMPS, NEFT, and UPI transactions while tracking progress via NPCI portal.
- Addressed ATM withdrawal queries and coordinated retrieval of CCTV footage for chargeback investigations.
- Assisted staff with inquiries about insurance exam funding, SP code allocations, and policy conversions.
- Compiled daily and monthly reports and maintained management information system documentation for performance tracking.
Education
Master of Arts - Commerce
Madras University
Chennai01-2019
Post Graduate Diploma in Banking - Banking And Finance
NIIT
Chennai01-2018
Bachelor of Arts - Commerce
Meenakshi College For Women
Chennai01-2014
Skills
- Data analysis and compliance management
- Process optimization and quality control
- Task delegation and workflow management
- Transaction processing and audit coordination
- Customer relationship management
Certification
Certificate of Mutual Fund Distribution V-A
Accomplishments
Silver Award for best performance in April '21 and May '23
Timeline
Analyst-1
Citi Corp Services India Pvt LTD
10.2025 - Current
Senior Officer
Citi Corp Services India Pvt LTD
11.2022 - 10.2025
Officer
Citi Corp Services India Pvt LTD
10.2020 - 11.2022
Assistant Manager
HDFC Bank
05.2018 - 10.2020
Master of Arts - Commerce
Madras University
Post Graduate Diploma in Banking - Banking And Finance
NIIT
Bachelor of Arts - Commerce
Meenakshi College For Women