PAVIETHRA P

• Global matching and investigation.
• Communicating and conducting huddle for Daily process updates
• Building relationships with clients; acting as a trusted advisor
• working with cross functional team onsite.
• Leading a team to ensure smooth delivery of client campaigns and activities
• Constructing Process SOP's & Documentation for client and business records Cash and Securities investigation for EMEA & APAC Region
• Identifying and escalating issues to L2 operational teams Consistently developing brave ideas and innovative solutions for client campaigns
• Processing and documenting automation in the manual process Reports and QA is sent to onsite and the clients based on the custody Working with onsite team to resolve the long pending breaks with proof and transactional reports Kick Back or reversal of funds are made as per the request
• Overall team management as a process SME and presnting the improvement
• Collaborate with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
• Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
• Optimized internal communication channels for seamless information flow between departments, reducing redundancies in processes.

• Conducted daily process reviews to identify areas for improvement and increased efficiency.
• Reconciliation Process for US firm AVIS & BUDGET
• Communicating holding meeting with Clients and location staffs
• Preparation of QC Report for the transactions made
• Consolidating and publishing Bi-Monthly Reports
• Preparation of Team performance Reports Various other process on-site oriented work when in-need.
• Collaborated with team members for enhanced process efficiency and productivity.
• Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
• Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
• Streamlined processes by identifying inefficiencies and implementing improvements.

Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes