PAVITHRA BN

Roles and Responsibilities

• Order Processing and Management: Supervise and validate order entries, ensuring alignment with customer requirements and contractual terms.
• Billing and invoicing: Generate accurate invoices by reconciling orders, delivery details, and pricing, reducing billing discrepancies.
• Dispute Management: Resolve customer disputes promptly, minimize escalations, and enhance client satisfaction.
• Performance Tracking: Regularly analyze and present KPIs such as efficiency, quality, disputes, and resolutions rates.
• Process Excellence: Implement process improvement strategies to reduce inefficiencies and ensure adherence to SLAs, targets, and compliance standards.

Roles and Responsibilities

• Order Processing: Validate and process order entries, ensuring alignment with customer requirements and contractual terms.
• Validated vendor data and processed third-party payments to ensure 100% accuracy in transactions. - Conducted sample reviews and audits to ensure compliance with client standards and improve service delivery. -
• Resolved operational issues, escalated queries, and implemented SOPs for optimized workflow.

Roles and Responsibilities

• Responsible for accurate and timely service for client
• Preparing and maintaining production/quality reports, and submitting them to the supervisor.
• Maintaining 100% quality.
• Identifying process improvement opportunities and reporting the same to the supervisor.
• Accurate and timely responses and resolutions to client queries. Work proactively with client services to ensure client satisfaction.