Summary
Overview
Work History
Skills
Linguistic Proficiency
Timeline
Generic
PAVITHRA C

PAVITHRA C

Bangalore

Summary

Embarking on an exciting journey to advance my professional and spiritual pursuits, I am driven by ambition and a dedicated commitment to adding substantial value to every assignment and venture I undertake. With a wealth of comprehensive work experience, I bring a positive and proactive approach to all endeavors.

My professional journey has equipped me with the tools to bring out the best in myself and those around me. I am dedicated to making significant contributions to every opportunity that comes my way, ensuring a positive impact on both personal development and the advancement of the organizations I engage with.

My commitment extends beyond immediate successes, as I continually aspire to contribute meaningfully to all available opportunities. I approach challenges with mindfulness, aiming to not only accumulate growth and learning experiences but also to channel these towards both personal development and the overall advancement of the organizations I align with.

This amalgamation of professional ambition and spiritual grounding forms the cornerstone of my journey, and I am enthusiastic about the positive impact it will bring to both my personal evolution and the organizations I am a part of.

Overview

10
10
years of professional experience

Work History

Senior customer support

[24]7 Inc.
Bangalore
06.2014 - 05.2019
  • Handling critical escalations of clients relating to their services
  • Taking necessary actions by resolving Escalations and avoiding business impact
  • Collating insights of business opportunities and analyzing impacts to provide better business platforms
  • Conducting regular product refresher training to keep the program with the latest product update
  • Helping in smooth transition of orders and activations
  • Handling orders, rework and warehouse activities
  • Provide high quality service, proactively identify customer needs to achieve maximum customer satisfaction and generate revenue to the program
  • Customer Retention - Cross Sales, Product update convert into sale
  • CHURN team - Offering the customer best offer as per customer demand
  • Case Management - Convert the escalated matter into a new sale and 100% retained
  • Keep executives updated on process changes/updates, improvement initiatives, etc.

Customer Support Service

SYNUP
11.2019 - 04.2020

Customer support service

INSTAWORK
09.2020 - 08.2021

Customer Onboarding Specialist

SaaS Labs Pty ltd
Bangalore
08.2021 - Current
  • Develop a comprehensive understanding of the customer's needs, including business objectives and challenges
  • Record the use cases, customer requirements, and customization requests
  • Develop success plans for the customer to achieve their desired outcomes quickly
  • Train customers on the product features and educate them on how they help achieve the desired objectives
  • Drive the implementation of products for all the new customers to ensure they achieve their first aha moment quickly
  • Develop and educate the customer on the best practices
  • Able to collaborate with sales, product, engineering, and success teams across all time zones to ensure that customer requirements are met
  • Engage the right stakeholders establish strong relationships with new and existing customers, and leverage feedback for continuous improvement of the process
  • Take ownership of onboarding of the customer, identify and target 'at-risk' customers, and take appropriate steps to engage with them proactively, understand their concerns, and drive resolution
  • Ensure a successful, warm handover of the customer post-onboarding cycle to the customer success team without letting the baton drop

Skills

  • Strong & effective Communication skills
  • Compassionate
  • Energetic
  • Competent
  • People Management abilities
  • Agile & quick to respond to problems and possess the ability to drive conflict situations towards resolution
  • Confident and Self-motivated to listen & learn
  • Issue Resolution
  • Escalation Management
  • Cross-Functional Collaboration

Linguistic Proficiency

  • English
  • Hindi
  • Kannada
  • Tamil

Timeline

Customer Onboarding Specialist

SaaS Labs Pty ltd
08.2021 - Current

Customer support service

INSTAWORK
09.2020 - 08.2021

Customer Support Service

SYNUP
11.2019 - 04.2020

Senior customer support

[24]7 Inc.
06.2014 - 05.2019
PAVITHRA C