Results-driven Business Analyst and Product Owner with 6+ years in hospitality, healthcare, banking, telecom, and oil & gas. Expertise in Salesforce, web-based Chatbots, AI, ML, and digital business analysis. Proven ability to enhance operational efficiency and drive revenue growth.
Hi, I’m
Pavithra DC
IT Business analyst/Product owner
Summary
Overview
7
years of professional experience
4
Certifications
1
Language
Work History
SENIOR IT BUSINESS ANALYST | PRODUCT OWNER
Job overview
ITC Infotech PVT.LTD.
01.2024 - 02.2024
Job overview
- Project: Hospitality
EMIDS TECHNOLOGIES PVT. LTD.
01.2022 - 08.2023
Job overview
- Projects: Healthcare – Life Sciences, Healthcare Provider, Healthcare Claims, AI/ML
CBSI India Pvt LTD (IBM Contract)
09.2021 - 01.2022
Job overview
- Project: Telecom
Team Lease Solutions Pvt LTD (IBM Contract)
03.2019 - 06.2020
Job overview
- Project: Oil & Gas
Pay Asia Management (Exide Life Insurance Contract)
01.2018 - 01.2019
Job overview
- Project: Life Insurance
Integra Technologies PVT. LTD. (Wipro Contract)
12.2016 - 12.2017
Job overview
- Project: Banking
Skills
MS Office Suite, Python, HTML
Certification
IIBA-CBAP (Certified Business Analysis Professional) - International Institute of Business Analysis
Professional Responsibilities Held For7 Years
Professional Responsibilities Held For7 Years
- Collaborated with stakeholders to document precise business requirements and led JAD sessions for efficient communication and alignment.
- Utilized data analysis skills to monitor complex datasets, identifying trends and insights crucial for strategic decision-making.
- Produced detailed documentation, including user stories and process flow diagrams, to streamline project understanding and execution.
- Managed project escalations using Agile/Scrum methodologies, ensuring quality deliverables and implementing proactive risk management strategies.
Academic Credentials
Academic Credentials
- MBA (HR Major, Marketing Minor) - IEMS B-School, Hubli, Karnataka, 2016
- Bachelor of Arts (BA) - Manasagangotri, Mysore, 2014
Professional Value Offered
Professional Value Offered
- Enhanced project management efficiency by 30% and reduced completion time by 48%, saving $3.5M.
- Improved project success rate by 15% and boosted customer satisfaction by 12 points.
- Reduced defects by 25% and increased development efficiency by 99% through effective testing and user story creation.
- Awarded "Employee of the Year" in 2022 and received "Client Appreciation" for outstanding service.
Personal Information
Personal Information
Date of Birth: 03/02/93Timeline
ITC Infotech PVT.LTD.
01.2024 - 02.2024
EMIDS TECHNOLOGIES PVT. LTD.
01.2022 - 08.2023
CBSI India Pvt LTD (IBM Contract)
09.2021 - 01.2022
Team Lease Solutions Pvt LTD (IBM Contract)
03.2019 - 06.2020
Pay Asia Management (Exide Life Insurance Contract)
01.2018 - 01.2019
Integra Technologies PVT. LTD. (Wipro Contract)
12.2016 - 12.2017
SENIOR IT BUSINESS ANALYST | PRODUCT OWNER
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