Pavithra Jayakumar
Ernakulam
Summary
I have a background in Administration and Customer Support, and I am currently working as a Sales Officer. I thrive in stimulating and challenging environments, where I can contribute to the success of the organization while also advancing my personal and professional growth. My goal is to leverage my skills and experience to drive impactful results and foster continuous improvement.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Sales Executive
IDFCFIRST BANK
Ernakulam
10.2025 - Current
- Developed strong client relationships to enhance customer satisfaction and loyalty.
- Utilized CRM software to track sales activities and client interactions efficiently.
DATA ANALYST (CRM)
ONTEQ IT SERVICES LTD.
Palakkad
12.2023 - 06.2025
- Working as a CRM Data Analyst handling customer records and ensuring data accuracy.
- Collaborated with cross-functional teams to gather and define data requirements.
- Developed interactive dashboards using Tableau for data visualization and reporting.
CUSTOMER SERVICE EXECUTIVE
SUN DIRECT
10.2018 - 03.2019
- Handled Tamil process calls with a focus on customer satisfaction and problem resolution.
DOCUMENTATION OFFICER
BIZZ SOLUTIONS PVT. LTD.
05.2017 - 04.2018
- Managed official documentation for a multinational company, ensuring regulatory compliance.
ADMINISTRATOR & RECEPTIONIST
DR. GIRI CLINIC (SCANNING CENTRE)
01.2016 - 07.2016
- Responsible for administrative duties and front desk operations.
- Coordinated patient scheduling and managed appointment systems.
- Answered incoming calls and responded to customer inquiries.
Education
BACHELOR OF BUSINESS ADMINISTRATION -
Seetha Lakshmi Ramaswamy College
HSC -
Holy Redeemers Girls HSS
SSLC - Field of study
Holy Redeemers Girls HSS
Skills
- Analytic
- Quick learner
- Hardworking
- Writing
Projects
Stress Management, Presented on 'Stress Management' at Bharathidasan University, Trichy.
Disclaimer
I hereby declare that the information provided in this resume is true and accurate to the best of my knowledge. I understand that any false statements or misrepresentations may lead to disqualification from consideration for employment or termination of employment if discovered after hiring. I am committed to upholding integrity and professionalism in all my endeavors.
Languages
Tamil, Malayalam, English
Personal Information
- Date of Birth: 12/23/95
- Gender: Female
- Nationality: Indian
Phone Number
+91, 8838896407
Languages
Tamil
First Language
English
Upper Intermediate
B2
Malayalam
Intermediate
B1
Timeline
Sales Executive
IDFCFIRST BANK
10.2025 - Current
DATA ANALYST (CRM)
ONTEQ IT SERVICES LTD.
12.2023 - 06.2025
CUSTOMER SERVICE EXECUTIVE
SUN DIRECT
10.2018 - 03.2019
DOCUMENTATION OFFICER
BIZZ SOLUTIONS PVT. LTD.
05.2017 - 04.2018
ADMINISTRATOR & RECEPTIONIST
DR. GIRI CLINIC (SCANNING CENTRE)
01.2016 - 07.2016
BACHELOR OF BUSINESS ADMINISTRATION -
Seetha Lakshmi Ramaswamy College
HSC -
Holy Redeemers Girls HSS
SSLC - Field of study
Holy Redeemers Girls HSS