Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pavithra K

Bengaluru

Summary

Dynamic Customer Care Executive with proven expertise at EBCC Enterprises, adept at enhancing customer engagement and resolving complex issues. Skilled in customer complaint resolution and service operations, I consistently achieved high satisfaction levels while managing escalations and technical support for enterprise solutions. Committed to service excellence and continuous improvement.

Overview

4
4
years of professional experience
5
5
Languages
1
1
Certificate

Work History

Customer Care Executive

EBCC Enterprises Business Call Center
02.2024 - Current
  • Responded to customer queries, resolved complaints, and provided accurate information across multiple communication channels.
  • Delivered prompt and effective support, ensuring high levels of customer satisfaction and timely issue resolution.
  • Collected and documented customer feedback to support service improvement initiatives.
  • Managed high volumes of incoming calls with professionalism and efficiency.
  • Handled customer escalations and resolved complex issues with a focus on service recovery and retention.
  • Maintained a strict SLA by replying to customer emails within 15 minutes using predefined templates.
  • Monitored and responded to bulk email communications, ensuring consistent and timely follow-up.
  • Provided guidance and technical assistance for landline and broadband services, enhancing customer understanding and usage.
  • Facilitated new service connections including M2M, MPLS, leased lines, and other enterprise-grade solutions.
  • Ensured timely closure of email tickets and maintained accurate communication logs.
  • Booked service dockets and communicated docket IDs to customers via email for tracking and transparency.

Customer Care Executive

CYFUTURE PVT LTD
01.2023 - 12.2023

Education Counselor

RMC Educational Service Centre
09.2021 - 09.2023

Education

Bachelor of Commerce -

St Anne's Evening College
Bengaluru, India
04.2001 -

2nd PUC -

St Joseph's Evening College
Bengaluru, India
04.2001 -

10th -

Our Lady of Bon Secours High School
Bengaluru, India
04-2019

Skills

Customer engagement

Certification

2025

Timeline

2025

04-2025

Customer Care Executive

EBCC Enterprises Business Call Center
02.2024 - Current

Customer Care Executive

CYFUTURE PVT LTD
01.2023 - 12.2023

Education Counselor

RMC Educational Service Centre
09.2021 - 09.2023

Bachelor of Commerce -

St Anne's Evening College
04.2001 -

2nd PUC -

St Joseph's Evening College
04.2001 -

10th -

Our Lady of Bon Secours High School

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Pavithra K