Pavithra K
Senior Analyst
Bangalore
Summary
Linux L2 Engineer with 3+ years of experience in enterprise Linux server administration, OS patching, vulnerability management, and incident handling. Hands-on experience with RHEL/CentOS, automation using Puppet and Jenkins, storage management, and SLA-based support environments. Actively preparing for roles in product-based companies with a focus on Linux, cloud, and automation tools.
Overview
4
4
years of professional experience
Work History
Senior Analyst – Linux Operations
Capgemini Technology Services
02.2022 - Current
- Improved team productivity by streamlining workflows and implementing time-saving processes.
- Mentored junior analysts, supporting skill development and improving overall team performance.
- Supported critical incident resolution, performed RCA, and implemented preventive actions.
- Served as SPOC for OS patching and vulnerability management, ensuring security compliance.
- Led end-to-end patching activities for CoreIT and Cloud servers.
- Participated in client calls and KPI reviews to ensure patching coverage and timeline adherence.
- Executed RHEL patching and kernel updates using Puppet and Jenkins in production environments.
- Represented changes in CAB meetings and led Daily Stand-Up Meetings (DSTUM) for task alignment.
- Managed Linux storage operations including partitioning, mounting, and LVM administration.
- Performed data migration, monitored backups, and handled drive replacements to ensure system reliability.
- Diagnosed and resolved critical issues such as kernel panic, boot failures, and control-D mode errors.
- Installed and supported security tools including Cybereason, Flexera, Qualys, and SEP.
- Managed file system permissions, user access, and group policies to maintain system security.
- Scheduled and maintained cron jobs to automate administrative and monitoring tasks.
- Created and managed Incidents, Service Requests, and Change Requests in Silva (ServiceNow).
- Delivered knowledge transfer and onboarding sessions to improve team readiness and productivity.
- Gained hands-on exposure to AWS and Azure, supporting hybrid and DR environments.
Education
Bachelor of Science - Electronics And Communications Engineering
Gopalan College of Engineering And Management
Bangalore 08.2020
Skills
Linux Administration (RHEL, CentOS, Ubuntu)
User & Group Management, Sudo, ACL
OS Patching & Vulnerability Management
Shell Scripting (Basic)
Configuration Management: Puppet, Jenkins
Monitoring & Troubleshooting
Storage Management (LVM, Filesystems)
Incident, Problem & Change Management (ITIL)
Cloud: AWS EC2 (Basic) and Microsoft Azure
Timeline
Senior Analyst – Linux Operations
Capgemini Technology Services
02.2022 - Current
Bachelor of Science - Electronics And Communications Engineering
Gopalan College of Engineering And Management