Pavithra Karthikeyan
Chennai
Summary
Diligent Client Services Manager providing leadership to technical and operational team and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Delivers excellent client services while building and maintaining client relationships. Strong people management skills coach, lead and develop employees.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Manager, Client Services
Kyndryl Solutions Pvt. Ltd.
Chennai
01.2022 - Current
- Met project deadlines without sacrificing build quality or workplace safety.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Established performance and service goals and held associates accountable for individual performance.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Developed project plans identifying key issues, risks and mitigation plans.
- Led and managed team members engaged in administering complex IT infrastructure.
- Managed projects from procurement to commission.
- Planned, designed and scheduled phases for large projects.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Identified plans and resources required to meet project goals and objectives.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Accelerated progress by continually reviewing performance, budgets and project timelines.
Managing Director
Maha Group of Beauty Salon & academies
Chennai
02.2012 - 12.2021
- Led change and transformation across business areas to deliver benefits and align company resources.
- Assessed performance metrics and implemented enhancements to improve productivity and strengthen resources.
- Monitored and coordinated workflows to optimize resources.
- Spearheaded successful business development initiatives aligned with salon's strategy and core competencies.
- Evaluated suppliers to maintain cost controls and improve operations.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing and added value to the organization.
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Performed statistical analyses to gather data for forecast that the team needs.
- Introduced new methods, practices and systems to reduce turnaround time.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Studied latest trends to add new merchandise to product lineup, improving sales revenues.
- Generated and developed leads, using networking system to acquire new clients.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in the Makeup field.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Created a new Brand of Unisex premium salon to provide a facelift to the company.
Software Engineer
Accenture
Chennai
08.2009 - 02.2012
- Conducted regression testing and submitted observations to development team.
- Created successful test scripts to manage automated feature testing,
- Reviewed requirements, specifications and technical design documents to provide timely and meaningful feedback.
- Devised cohesive test plans for projects using advanced testing technologies.
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
- Coordinated regression test automation activities across supported applications.
- Collaborated with product owners to stay current on intended functionality.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Communicated risks associated with test execution and took mitigating action when necessary.
- Investigated causes of non-conforming software.
- Designed testing scenarios for usability testing.
- Used open-source tools to develop automation scripts.
Education
MBA - International Business & Marketing
Manonmaniam Sundaranar University
India04.2012
Bachelor of Engineering - Computer Science
College of Engineering Guindy, Anna University
04.2009
High School Diploma -
Sri Sankara Vidhyalaya
Chennai, India04.2005
Skills
- Managing Employee Relations
- Administration and Reporting
- Project Management
- Issue and Conflict Resolution
- Employee Coaching and Motivation
- Performance Tracking and Evaluations
- Managing Operations and Efficiency
- Strategic Planning
- Timelines and Milestones
Websites
Certification
- Certified Makeup Artist from London College of Makeup located in Dubai.
Languages
Tamil
Timeline
Project Manager, Client Services
Kyndryl Solutions Pvt. Ltd.
01.2022 - Current
Managing Director
Maha Group of Beauty Salon & academies
02.2012 - 12.2021
Software Engineer
Accenture
08.2009 - 02.2012
MBA - International Business & Marketing
Manonmaniam Sundaranar University
Bachelor of Engineering - Computer Science
College of Engineering Guindy, Anna University
High School Diploma -
Sri Sankara Vidhyalaya
Similar Profiles
Kiran VuyyuruKiran Vuyyuru
Site Reliability Engineer (SRE) at Kyndryl Solutions Pvt Ltd / IBM India Pvt LtdSite Reliability Engineer (SRE) at Kyndryl Solutions Pvt Ltd / IBM India Pvt Ltd
Subash BalabhadranSubash Balabhadran
Associate Director, Security and Resilience Global Practice at Kyndryl Solutions Pvt. Ltd.Associate Director, Security and Resilience Global Practice at Kyndryl Solutions Pvt. Ltd.
CANDICE LIANE WILLIAMSCANDICE LIANE WILLIAMS
Senior Lead, Delivery Management - AIA at Kyndryl Solutions Pvt. Ltd.Senior Lead, Delivery Management - AIA at Kyndryl Solutions Pvt. Ltd.
Sudhanshu RawatSudhanshu Rawat
Consulting Partner at Kyndryl Solutions Pvt. Ltd.Consulting Partner at Kyndryl Solutions Pvt. Ltd.
ATCHAYA SATCHAYA S
Intern at L&T (Department of Indirect Taxation)Intern at L&T (Department of Indirect Taxation)