Reading spiritual books
Pavithra K. B
Customer Relations / Executive Assistant
Bangalore
Summary
Professional in customer relations with strong expertise in managing client interactions and driving satisfaction. Experienced in conflict resolution, communication, and developing lasting client relationships. Known for collaborative approach and delivering consistent results. Skilled in team leadership, problem-solving, and adapting to evolving needs.
Overview
1
1
Language
14
14
years of professional experience
Work History
Customer Relations Manager
Mahaveer Group
11.2021 - 03.2022
- Mentored junior staff on best practices in customer relations and communication skills.
- Developed and implemented customer service strategies to enhance client satisfaction levels.
- Created customer support strategies to increase customer retention.
- Maintained client files and records of client interactions, client notes, and other information.
Dy Manager - CRM
Prestige Group
08.2013 - 01.2019
- Maintenance of Customer Data Base on Excel & Software like Quadra, Neon and SAP
- Coordinating with the Clients, Sales Team, Finance Team & Legal Dept.
- Helping the clients with the post booking process by providing them various letters like intimation and allotment letter within the time line.
- Pursuing the Non Loan Customers and assisting them with the Bank Documents for the approved banks
- Assisting the customer by providing them the legal documents like Agreements, Approvals of the project.
- Rigorous follow up with the clients and bankers to extract the payments on time to meet the collections.
- Meeting up with the clients to procure information and assisting them with their queries timely by coordinating with various departments.
- Maintaining a rapport with the clientele
- Conducting meetings with the team and AGMs to arrive at different solutions and techniques to pitch in the customer for paying the installment on time and attracting them to the project for construction progress and convincing them to re-invest.
- Handing-over the homes on the readiness and co-ordinate for the registration.
- Accountability:
- End to end activities related to the allocated units and effective documentation with internal departments to ensure the same is complete in timeline.
- Ensuring that the billing on the customer’s statement of accounts is done as per the installments and collect the same before handover and registration.
- Generate MIS Reports.
- Maintain less escalation and give a beautiful home to our esteemed customers.
Executive Secretary to Managing Director
The Art of Jewellery (AOJ media Pvt. Ltd.)
06.2011 - 08.2013
- Preparing Weekly, Monthly, Quarterly & Yearly sales report from the sales team & submit to MD
- Preparing Incentive plan as instructed by MD & sending the same to the individual executives from MD’s mail id.
- Arrange and confirm appointments, visitor management and air, train, bus ticket booking through agents or directly from any website.
- Handling couriers and travel bills etc.
- Handling MD’s emails revert back on behalf of him.
- Prepare and manage correspondence, reports and documents
- Organize meetings & to take notes at meetings, type and distribute minutes of meetings, maintain schedules and calendars
- Arranging travel and accommodation process, travel claims for Manager/ HOD’s/ teams.
- Implement and maintain office systems.
- Co-ordinate & make the smooth flow of events like Diwali, New year etc & other get together.
- Track specific projects status updates.
- Coordinate & work in teams with internal support functions (Finance, Admin, HR, Security, IT)
- Attended KGJS (Kerala Gem & Jewellery show), SIJS (South Indian Jewellery Show), BIJS (Best of India Jewellery show) which was organized by The Art of Jewellery.
- India’s No 1 Jewellery Magazine company
- My responsibility in the above mentioned show was as under which was successfully completed and appreciated.
- Arranging travel & accommodation to VIPS & staff members.
- Look after the stall in the absence of Managers / Sales Executives.
- Overall assisting MD with the smooth flow of event.
Assistant to Scientist
ISRO
06.2010 - 06.2011
- Assistant to Scientist (Under Deputy Director INSES)
- Taking Complaints regarding the system problems if any and up loading in help desk through Intranet.
- Uploading the Office Orders, Office Memorandum and Office Circulars in the intranet.
- Coordinating with the other Space Centers regarding Video Conference and booking conferences.
- Hindi thoughts typing if required - up load in Intranet.
- Transferring files from one to another in a soft wear.
- Uploading 6th pay commission and CHSS in Intranet.
- The daily Space News hosting in to the Intranet & in the LCD in ISRO HQ.
- Arranging different Space Center’s meetings successfully.
- Institute of Software & Engineering Services
Customer Relation Management - Executive
SALARPURIA (SATTVA) GROUP
08.2008 - 06.2010
- As a Customer Service Representative (CSR).
- Worked ERP (Entrepreneurship Development Programmer).
- Attending Enquiries of the Customers.
- Worked in Site office for 3 Months & Attending Customers & make them to see the mock up flats.
- Attended Marketing Campaign in our own commercial buildings
- Participated in Builders Exhibition (held in Ashoka Hotel).
- Worked as a Secretary to Director & MD
- Reminding day to day meetings.
- Fixing and Reminding of Appointments to MD and Director.
- Typing Important documents like Tenders, Quotations & other letters.
Education
MBA - FINANCE
Sikkim Manipal University
Bengaluru, India01-2011
B' Com - Finance
Bangalore University
Bengaluru, India07-2008
PUC - Commerce
Maharani Lakshmi Ammanni College For Women
Bengaluru, India01-2005
SSLC - undefined
Sri Adi Chunchana Giri English School
01-2003
Skills
Ms office, Tally
ERP
CRM software proficiency
Quality assurance
Accomplishments
- NCC with ‘B’ & ‘C’ Certificate.
- Attended NIC Camp held in Mysore & also participated in National Integration awareness programme.
- Attended Naval & Army camps in Gudibande & in Channapattan.
Interests
Nurturing my 4 yrs old
Timeline
Customer Relations Manager
Mahaveer Group
11.2021 - 03.2022
Dy Manager - CRM
Prestige Group
08.2013 - 01.2019
Executive Secretary to Managing Director
The Art of Jewellery (AOJ media Pvt. Ltd.)
06.2011 - 08.2013
Assistant to Scientist
ISRO
06.2010 - 06.2011
Customer Relation Management - Executive
SALARPURIA (SATTVA) GROUP
08.2008 - 06.2010
SSLC - undefined
Sri Adi Chunchana Giri English School
MBA - FINANCE
Sikkim Manipal University
B' Com - Finance
Bangalore University
PUC - Commerce
Maharani Lakshmi Ammanni College For Women
Disclaimer
Above mentioned details are true to best of my knowledge, Hope you will consider my application and give me a chance to serve in your company.