Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Pavithra Lingareddy

Hyderabad

Summary

Dynamic IT Service Management professional at Infosys Limited with a proven track record in incident management and user training. Recognized for spearheading impactful client report presentations and managing critical events, consistently delivering innovative solutions. Core competencies include effective communication, service excellence, and business intelligence, driving enhanced process efficiency across operations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

FinAssure-APM (Application Performance Management)

Infosys Limited
Hyderabad
11.2023 - Current
  • Monitored bank applications in the APM tool. Executed end-of-day activities regularly.
  • Provided technical support on application systems including troubleshooting and problem solving issues.
  • Reported system errors effectively using email communications.
  • Assigned and updated daily tickets in SharePoint.
  • Ensured all banking updates were consistently documented in SharePoint.
  • Fine-tuned alert settings based on planned activities. Optimized the non-impactable alerts on the applications.
  • Analyzed current business processes to propose enhancements through technology.
  • Generated a monthly report for the client, with all the detailed information and graphs of the application/server.
  • Led successful client report presentations. Ensured prompt delivery of required client information.
  • Joined weekly update calls to streamline communications. Contributed to improving processes during regular meetings.
  • Trained new hires through comprehensive knowledge transfer sessions. Supported colleagues by clarifying questions, and resolving doubts.
  • Proactively completed the assigned tasks. Created documents and video recordings for training purposes.
  • Recognized by both client and managers for exceptional performance.

Incident Management & Control – M Management

Infosys Limited
Hyderabad
04.2022 - 07.2023
  • Monitored job statuses through emails and automation tool.
  • Identified errors in job failures and restored functionality.
  • Updated confluence with job status updates.
  • Prevent previous day's jobs from missing scheduled runs.
  • Maintained up-to-date records for all resolved tickets.
  • Engaged in meetings focused on enhancing processes and systems.
  • Ensured thorough records of incident details and causes.
  • Led management of critical events as chief of emergencies.

Education

Bachelor of Science - Computer Science

Osmania University
Hyderabad, India
08-2021

Skills

  • User training
  • Requirements gathering
  • ITIL framework
  • Incident management
  • Configuration management
  • Customer support
  • Performance tuning
  • Business intelligence
  • IT service management
  • Time management
  • Problem solving
  • Effective Communication
  • Professional Email Correspondence
  • Service Excellence Commitment
  • Innovative

Certification

  • Essentials of Cloud Computing
  • ITIL Awareness
  • AppDynamics - Application performance Management
  • Generative AI Landscape
  • PbD - Privacy by Design Intermediate
  • Infosys Certified L1 Junior Tester
  • Infosys Certified L1 Junior Open-Source Programmer
  • Infosys Certified Applied Generative AI Professional

Accomplishments

  • Below are the appreciations received from client and manager.

1. This is called proactive initiatives, no one asked you to do this, but you went ahead and simplified the process and consolidated the data. Thank you very much.

2. Good to see your proactive communication…keep it up.

3. As i always say proactive thinking and working towards customer satisfaction always pay results.... Congratulations... Keep up the good work.

4. Thanks for creating detailed document, this will really help the team in understanding and follow the steps without missing any of them. Thanks for your efforts.

5. Well done, Keep up the good work Pavithra..

6. Appreciate your work in sharing the required data. Thank you for prompt response and showing the urgency in sharing the report.

7. overall its very commendable presentation ...well done. going forward you will be appdynamics trainer for AppD.

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2

Timeline

FinAssure-APM (Application Performance Management)

Infosys Limited
11.2023 - Current

Incident Management & Control – M Management

Infosys Limited
04.2022 - 07.2023

Bachelor of Science - Computer Science

Osmania University

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Pavithra Lingareddy