Summary
Overview
Work History
Education
Skills
Interests
Languages
Personal Details
Timeline
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Pavithra Palani

Bengaluru

Summary

Resourceful Supervisor with successful track record. Highly organized, energetic and versatile leader committed to continuous improvements. Proven track record of motivating staff to work together to achieve targets. Trained in resolution of critical issues within time-sensitive environment. Motivated and eager to improve and streamline service procedures to maximize team efficiency and customer satisfaction. Specialized in quality, speed and performance improvements.

Overview

1
1
year of professional experience

Work History

Supervisor(Level 2)

Concentrix
Bengaluru
10.2022 - Current
  • Provide leadership and guidance to customer service representatives
  • Identify areas for skill development and implement strategies for improvement
  • Provide feedback and coaching to representatives to improve performance
  • Set performance expectations and goals for the team
  • Identify and implement new technologies that can enhance customer service efficiency
  • Utilizing all the resources to make the customer understand and help them with the resolution
  • Gather and analyze customer feedback to identify trends and areas for improvement.
  • Developed professional relations with company employees of organization to enhance trust and reliability.
  • Strategically planned shift schedules, holiday requests and leaves to optimize labor costs and productivity.

Advisor I, Customer Service (Level 1)

Concentrix
Bengaluru
10.2022 - 07.2023
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Maintain basic knowledge of client products and/or services
  • Track, document and retrieve information in call tracking database.
  • Managed complaints with calm, clear communication and problem-solving.
  • Achieved service time and quality targets.

Education

BE (Electronics and communication) -

Global Academy of Technology
Bengaluru, KA
2019

PCME (PUC) -

Sheshadripuram Composite PU college
Bengaluru, KA
2015

SSLC -

St. Mira's High School
Bengaluru, KA
2013

Skills

  • Interpersonal Skills
  • Computer Skills
  • Critical thinking and problem solving
  • Effective Time Management
  • Fast Learner
  • Ability to Work in a Team
  • Ability to Multitask
  • Goal-Oriented

Interests

  • Reading books
  • Watching movies, listening to music

Languages

Tamil
First Language
English
Proficient (C2)
C2
kannada
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2

Personal Details

  • Date of birth - 26/11/1997
  • Marital Status- Single
  • Nationality- Indian

Timeline

Supervisor(Level 2)

Concentrix
10.2022 - Current

Advisor I, Customer Service (Level 1)

Concentrix
10.2022 - 07.2023

BE (Electronics and communication) -

Global Academy of Technology

PCME (PUC) -

Sheshadripuram Composite PU college

SSLC -

St. Mira's High School

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Pavithra Palani