Pavithra Rajagopalan
Logistics Specialist/Senior Process Expert
Bengaluru
Summary
Logistics specialist with more than 3 years of experience in managing complex supply chain processes. Demonstrated the ability to establish and maintain strong relationships with customers, suppliers and stakeholders. Highly organized Customer Service Representative with 2+ years in a fastpaced environment. Skilled at resolving customer complaints, processing orders, and improving customer satisfaction.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Senior Process Expert
Maersk GSC Chennai PVT Limited
08.2021 - 10.2024
- Orchestrated SCM NAM import operations from several Asian origin countries (India, China, Malaysia, Vietnam, Cambodia, etc.) to Canada for Walmart, focusing on data accuracy, productivity, client KPIs, SLAs, and enhancing customer experience.
- Managed the tracking of FCL and LCL container movements for Walmart Canada to plan the delivery of 5000+ containers per week.
- Handled 250+ weekly shipments valued at $2.5M from Asia to North America for Hudson's Bay and Walmart, consistently achieving 98% on-time delivery KPIs every month.
- Managed report handling, ensuring compliance with SLAs, IOPs, and SOPs.
- Coordinated end-to-end communication for invoices, labeling cartons for origin countries, and timely communication with clients.
- Orchestrated export movements for CCM hockey commercial products to Canada, handling booking of carriers and independent delivery arrangements.
- Coordinated with warehouses for 300+ monthly pickups, achieving 99% schedule adherence.
- Innovated reporting steps based on client requests to enhance quality output.
E-Relationship Manager
ICICI Bank Ltd
11.2019 - 07.2021
- Understanding customer needs and develop plans to address them
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Resolve customer complaints quickly and effectively
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Promote high-quality sales, supply, and customer service processes
- Approached potential customers to establish relationships
Sales Officer
Yes Bank Ltd
04.2018 - 06.2019
- Building positive relationships with customers
- Assisting with generating new business
- Identifying opportunities for greater profit
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Boosted sales performance by identifying and targeting high-potential leads.
- Trained junior sales staff, mentoring them on best practices and strategies for success.
Education
BTECH - Information Technology
Anna University
08.2011 - 05.2015
MBA - Financial Services Management
Anna University
08.2015 - 09.2017
Skills
Innovative Thinking
Workflow design
Process automation
Effective Communication
Operational excellence
Customer experience
Organizational development
Personal Information
Date of Birth: 07/10/94
Timeline
Senior Process Expert
Maersk GSC Chennai PVT Limited
08.2021 - 10.2024
E-Relationship Manager
ICICI Bank Ltd
11.2019 - 07.2021
Sales Officer
Yes Bank Ltd
04.2018 - 06.2019
MBA - Financial Services Management
Anna University
08.2015 - 09.2017
BTECH - Information Technology
Anna University
08.2011 - 05.2015