Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

PAVITHRA R

COIMBATORE

Summary

Experienced Programmer Analyst with expertise in Facets, SQL, Excel, and DevOps for insurance coding and data management. Skilled in automating workflows, optimizing data processes, and delivering efficient solutions for claims, enrollment, and billing systems. Proven ability to troubleshoot system issues, collaborate with cross-functional teams, and drive process improvements. Recognized for strong analytical skills and client-focused problem-solving.

Overview

6
6
years of professional experience
1
1
Certification

Work History

PROGRAMMER ANALYST

Cognizant Technology Solutions
Coimbatore
01.2023 - 04.2024
  • Developed and maintained insurance coding solutions using Facets, ensuring accurate and efficient processing of claims, enrollment, and billing data.
  • Handled the onshore/client call and discussed associates' process-related queries and application-related issues.
  • Troubleshot and resolved system issues related to insurance coding, ensuring minimal downtime, and maintaining compliance with industry standards.
  • Provided training and mentorship to junior team members on Facets, SQL, and Excel, fostering a collaborative and knowledge-sharing environment.
  • Conducted detailed data analysis and generated actionable insights using Excel and SQL, enabling stakeholders to make informed business decisions.

Senior Process Executive

Cognizant Technology Solutions
Coimbatore
05.2019 - 01.2023
  • Working with Jira applications to create, review, and solve Jira tickets based on issues identified in the process.
  • Completed paperwork, recognized discrepancies, and promptly addressed them for resolution. Analyzed and assessed functional and organizational activities.
  • Evaluated ongoing processes for possible enhancements and beneficial changes to best practices.
  • Investigated basic issues, and escalated more complicated concerns.

Process Executive

Cognizant Technology Solutions (Nexwave)
Coimbatore
09.2018 - 05.2019
  • Built a successful business culture focused on performance optimization and goal attainment.
  • Maintained high service delivery through continued process assessment and development.
  • Completed paperwork, recognizing discrepancies, and promptly addressing them for resolution.

Education

Bachelor of Arts - Information Technology

VLB JANAKIAMMAL COLLAGE OF ARTS & SCIENCE
Coimabtore
03-2018

Skills

  • HTML
  • Power BI
  • Tableau
  • MS Excel
  • C, C
  • BI tools knowledge
  • Client communication
  • DevOps processes

Certification

  • Power BI Certification – Proficient in creating interactive dashboards, data modeling, and transforming raw data into actionable insights.
  • Tableau Certification – Skilled in data visualization, creating dynamic reports, and leveraging Tableau for advanced analytics.

Languages

Tamil
First Language
English
Advanced (C1)
C1
Malayalam
Advanced (C1)
C1

Timeline

PROGRAMMER ANALYST

Cognizant Technology Solutions
01.2023 - 04.2024

Senior Process Executive

Cognizant Technology Solutions
05.2019 - 01.2023

Process Executive

Cognizant Technology Solutions (Nexwave)
09.2018 - 05.2019

Bachelor of Arts - Information Technology

VLB JANAKIAMMAL COLLAGE OF ARTS & SCIENCE

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PAVITHRA R