Experienced in Team handling, Supply management and sales. Skilled in Customer Relationship Management (CRM), Team Building, Leadership, Customer Service, and Business Development with an experience of over 8+ years. Am a good communicator with efficient problem solving skills and easy to adapt to new and challenging work environment.
Hi, I’m
Pavithra Raghuram
Bangalore
Summary
Overview
15
years of professional experience
4
Languages
Work History
Smartshift logistics solutions Pvt Ltd (Porter)
SENIOR BUSINESS ASSOCIATE
09.2016 - Current
Job overview
- Onboarding driver partners, training them and ensuring good supply hygiene
- Managing the operations of the team
- Maintaining a track record of team progress and documenting the same to make accurate reports
- Recruits, selects, hires and evaluates performance of personnel to ensure all department needs are handled appropriately
- Providing guidance to team members regarding project management techniques, strategies and processes
- Trained new employees on company policies, procedures and systems
- Develop supply initiatives in terms of supply marketing, supply acquisition and retention, and coordinate with relevant stakeholders to build supply
- Manage a team and ensure target delivery through them
- Resolving queries and problems of the team members
- Research and analyze data and market insights
- Managing multiple projects with tight deadlines while ensuring accuracy of deliverables.
Interactive marketing private limited
SENIOR TEAM LEADER
08.2013 - 09.2016
Job overview
- Worked with IHO health insurance process Direct sales
- Tracking team attendance, leave requests, overtime
- Identified opportunities for process improvements to increase efficiency and effectiveness
- Monitored agents performance through observation, audits and reports
- Maintained up-to-date records of all activities related to the team's operations
- Organized weekly meetings to review progress against goals and objectives
- Generated and shared comprehensive and detailed reports about team performance, mission-related objectives and deadlines
- Participated in recruitment processes such as interviewing potential candidates
- Monitored team performance and reported on metrics.
Serco BPO
TEAM LEADER
05.2012 - 04.2013
Job overview
- Worked for Royal sundaram health insurance direct sales process
- Maintained a positive work environment that promoted collaboration between team members
- Offered training and support to keep team members motivated and working toward objectives
- Delegated daily tasks to team members to optimize group productivity
- Participated in regular meetings with senior leadership to provide updates on team progress
- Monitored daily workflow to ensure adherence to established policies and procedures
- Ensuring team targets are achieved.
Infomedia 18
ASSOCIATE
01.2010 - 05.2012
Job overview
- Built relationships with customers by providing friendly customer service
- Responsible for selling space in newspaper, tv and yellow pages advertisement
- Built and maintained relationships with peers and upper management to drive team success
- Assisted customers with selecting items and answering questions about products
- Communicated clearly with customers in person and via telephone, driving positive experiences while selling advertisement in Tv, yellow pages, and other magazines.
Aegis bpo
CUSTOMER RELATIONSHIP OFFICER
06.2009 - 06.2010
Job overview
- Participated actively in team meetings focused on improving overall customer experience
- Analyzed customer feedback data to identify opportunities for improvement in customer service delivery
- Utilized CRM tools effectively in order to manage relationships with customers
- Worked with kotak mahindra life insurance and B axa insurance process.
Hinduja global solution
CUSTOMER RELATIONSHIP OFFICER
12.2008 - 09.2009
Job overview
- Worked with B-Axa life insurance lead generation process
- Participated actively in team meetings focused on improving overall customer experience
- Analyzed customer feedback data to identify opportunities for improvement in customer service delivery
- Utilized CRM tools effectively in order to manage relationships with customers.
Education
Lorvens College
PUC
03.2007
University Overview
Round Table School
SSLC
03.2005
University Overview
Eastern Integrated And Learning Management
Bachelor of Commerce
06.2012
University Overview
Skills
Prospecting Skills
undefinedPersonal Information
Personal Information
- Date of Birth: 23rd June 1990
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Self Declaration
Self Declaration
I hereby declare that the details furnished above are true to the best of my knowledge.
Yours Faithfully
Pavithra Raghuram
Timeline
SENIOR BUSINESS ASSOCIATE
Smartshift logistics solutions Pvt Ltd (Porter)
09.2016 - Current
SENIOR TEAM LEADER
Interactive marketing private limited
08.2013 - 09.2016
Eastern Integrated And Learning Management
Bachelor of Commerce
06.2012
TEAM LEADER
Serco BPO
05.2012 - 04.2013
ASSOCIATE
Infomedia 18
01.2010 - 05.2012
CUSTOMER RELATIONSHIP OFFICER
Aegis bpo
06.2009 - 06.2010
CUSTOMER RELATIONSHIP OFFICER
Hinduja global solution
12.2008 - 09.2009
Lorvens College
PUC
Round Table School
SSLC
Similar Profiles
VEDHACHALAM PANDIYANVEDHACHALAM PANDIYAN
Senior Business Executive at Smartshift Logistics Solutions Pvt LtdSenior Business Executive at Smartshift Logistics Solutions Pvt Ltd
Pooja YeolekarPooja Yeolekar
DOCUMENTATION EXCECUTIVE at M/S SMARTSHIFT LOGISTICS SOLUTIONSDOCUMENTATION EXCECUTIVE at M/S SMARTSHIFT LOGISTICS SOLUTIONS
Enmanuel Checo PenaEnmanuel Checo Pena
City World Ford at PorterCity World Ford at Porter
C. RathiC. Rathi
Business Development Manager at HTC Global ServicesBusiness Development Manager at HTC Global Services
Sunil Kumar SSunil Kumar S
Associate Director SAP Basis at GSKAssociate Director SAP Basis at GSK