PAVITHRA SHETTY
Customer Service Representative
Al Khabaisi
Summary
Knowledgeable and dedicated customer service professional with over 1 year experience in telephone customer service, dedicated to providing highest quality service and making customers feel welcome. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Aiming to use my proven skills to effectively fill the role in you company.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
6
6
Languages
Work History
Customer Service Associate
COGENT E SERVICE
MANGALORE
08.2021 - 12.2022
- Identifying customers concerns and questions and overall needs, and provided accurate answers and solutions to customer queries.
- Redirecting customers to appropriate team or department as needed.
- Resolved concerns with products or services in a compassionate manner.
- Convinced customers for accepting the offer from the company to increase sales.
- Handled 90+ calls daily with duties including retrieving customer data and presenting relevant product information.
- Informed customers about special offers and provided detailed information for products.
Detailer
Petrocon Engineering and Consultants
Mangalore
11.2019 - 03.2020
- Generating and Editing GA, assembly drawings, and single part drawings.
- Clarifying the queries to Production and Fabrications.
- Creating reports, i.e., assembly part list, material list etc.
- Preparation of connection details and proposal details as per design requirement.
- Studied Project specification and scope of work.
Education
Bachelors in Civil Engineering -
Shree Devi Institute of Technology
Mangalore 08.2015 - 06.2019
Skills
Quality assurance
Cross-functional team collaboration
Negotiation and communication skills
Quick learner
Customer Focused
Time management
Staff education and training
Ability to work under pressure
Hobbies
I spend my past time doing Pencil Sketch, Crafts, and Doodles. I am also a Beauty influencer on Instagram with over 5k followers.
Timeline
Customer Service Associate
COGENT E SERVICE
08.2021 - 12.2022
Detailer
Petrocon Engineering and Consultants
11.2019 - 03.2020
Bachelors in Civil Engineering -
Shree Devi Institute of Technology
08.2015 - 06.2019