MBA - Banking And Marketing
SASTRA Deemed University
Thanjavur, Tamilnadu 07.2017 - 06.2019
Pavithraa Sudeendran
Key-Relationship Manager
Chennai,TN
Summary
Goal-oriented manager with distinguished experience in banking and financial industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Education
Bachelor of Arts - B.com
Bharathidasan University
Trichy, Tamilnadu 06.2014 - 05.2017
Skills
Interpersonal Skills
Account Management
Problem-solving aptitude
Customer Relationship Management
Business development and planning
Consultative Selling Techniques
Risk Mitigation
Sales Data Analysis
B to B sales
Timeline
Key Relationship Manager
ICICI Bank
09.2019 - Current
MBA - Banking And Marketing
SASTRA Deemed University
07.2017 - 06.2019
Bachelor of Arts - B.com
Bharathidasan University
06.2014 - 05.2017
Work History
Key Relationship Manager
ICICI Bank
Chennai
09.2019 - Current
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Implemented systems and procedures to increase sales.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
- Communicated product quality and market comparisons by creating sales presentations.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Increased overall customer satisfaction by resolving issues promptly and maintaining open lines of communication throughout a resolution process.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Implemented CRM system to better track client interactions and maintain consistent communication with key accounts.
- Built relationships with customers and community to establish long-term business growth
- Built and maintained relationships with new and existing clients while providing high level of expertise
- Analyzed market trends to inform decision-making processes, assisting clients with informed investment choices
- Implemented CRM system to better track client interactions and maintain consistent communication with key accounts
- Monitored customer feedback and generated reports to identify areas of improvement
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages