Pavithra D Lal

• Process Access security requests within Dell Key Finance System & Other Financial Systems

within set SLA timelines.

• Handling Internal Dell Access Requests via ServiceNow platform, performing approval checks prior to Create/Modify/Delete User Access ,manage end to end user account providing support with password reset, name change etc.,
• Managed User Access requests following various procedures such as Segregation of duties, Role risk assessment levels, Approver Set-up etc.
• Analysis of the problem utilizing existing data, stakeholder inputs, recommend solution for Internal Dell users globally
• Provide SME knowledge around dependencies between systems/processes and the impact of any changes requested/needed
• Supporting on user issues related to access controls, incidents and bridge between user and business to provide better customer experience
• Creating daily/weekly process reports and shared among team members for performance tracking and quality management.
• Performed User Access Review on quarterly basis and worked on Monthly/Quarterly Clean up activity in various Access management applications
• Working with internal/external auditor to provide/procuring evidences for all control testing audit queries adhering to SOX audit compliance
• Determining & prioritizing risks to aid in developing the internal access controls audit by performing weekly validations, rolling out reports and performing revalidation to be error free and quality compliant from admin end as well as audit perspective
• Part of various Access Management application transitions ,preparation of process document, workflow, simplifications and standardization within the process.
• Monitoring queues managed by the team and assigning requests to the team members, following up on mails to avoid any kind of customer discontent and escalations

Assisting Account manager to resolve the client issue. Quote to Order processing and settling Invoice disputes. Billing account creation/third party approvals. Resolving clients invoice issues. Software used: Siebel, SAP and Sales force

Policy Checking is a process wherein the renewed policy is checked to ensure that it matches the proposal/prior term policy that was created before renewal. All the variances are recorded in a document which is then sent to the Insurance Broker.