Pavithran Tamilselvan

• 6 years and 2 months of overall experience in the information technology industry as a VoIP engineer and cloud contact center technologies.
• Experience in managing cloud contact center administration, configuration, and implementation.
• Good understanding of VoIP and experience with debugging VoIP call and contact center applications.
• Very good knowledge in creating user profile, Role, Extensions, WebRTC login to users, Inbound call flows, queues, IVR flow, and skill, Outbound campaign management, Progressive, predictive, IVR dialing

6 years and 2 months of overall experience with the Information Technology Industry as VOIP Engineer/Cloud contact center technologies, Experience in managing cloud Contact center administration, configuration, and implementation, Creating user profile, Role, Extensions, WebRTC login to users, Creating Inbound call flows, Queues, IVR flow, Skill, Creating Outbound campaign management, Progressive, predictive, IVR dialing, Creating trunk, DID number, dial plan and voicemail, sites, Wrap-Up codes, Configuring Manual dial, Click to dial, Knowledge in telephony systems and call routing strategies., Integrate the API in third party CRM, Integrating CTI widget in Salesforce, Freshdesk, Lead square, Handling customer issues via ticketing and troubleshooting L1 and L2 issues., Excellent problem-solving skills., VOIP related software Installation, Configuration and Troubleshooting., Good understanding of VoIP and experience with debugging VoIP call processing applications., Creating the users, dial plan, inbound IVR flow, voicemail configuration in PBX, Configure the FXO, FXS, GSM gateways, SIP flow and VOIP call analyze using wire-shark, Updating the RFO (reason for outage) in CRM for client., Internal testing related to the service development and following the unresolved ticket and reported to next level, To maintain the SIP database and investigating of carrier issue and coordinating with upstream carrier., To monitor call connectivity and run the backup files in FTP.

• Date of Birth: 06/05/96
• Nationality: Indian
• Marital Status: Single

• Tamil
• English

I hereby declare that the information given above is true to the best of my knowledge.

Date: 11/04/2025                                                                                    

Signature: Pavithran Tamilselvan