KIRAN KUMAR
Bangalore
Summary
Driven Factory Manager experienced in screening, hiring, and training employees. Resolved production issues by implementing efficient production strategies and scheduling preventive maintenance for factory machinery, while improving employee performance through effective training and development. Focused on delivering timely production reports and meeting deadlines to enhance overall operational efficiency.
Overview
4
4
Languages
13
13
years of professional experience
Work History
Repair Factory Manager
Mepro Technology Pvt Ltd (Xiaomi)
Banglore
06.2025 - Current
- Managed daily factory operations for production efficiency and quality control.
- Oversaw team performance and ensured adherence to safety protocols.
- Coordinated maintenance schedules for machinery and equipment reliability.
- Oversaw inventory levels, maintaining availability of parts and tools for efficient repair operations. of parts and tools for efficient repair operations.
- Reviewed materials for errors, consistently meeting quality standards to minimize rework.
- Followed manufacturer guidelines when performing repairs or upgrades.
- Maintained updated knowledge through continuing education and advanced training.
- Calculated billing charges and submitted claims to insurance companies, while ensuring timely payment processing.
Regional Service Manager (KAM)
Hisense India Pvt Ltd
Bengalore
05.2023 - 05.2025
- Lead a team of 120 Authorized Service Centers (ASCs), 15 Retail Distributors and 25 Direct Dealers across 4 States.
- Managed 4 Area Service Managers and ensured seamless customer service delivery.
- Ensured quality and timely service delivery as per Service Level Agreements (SLAs).
- Managed 5000 customer calls monthly, ensuring timely payments to ASCs.
- Conducted periodic audits at ASCs, achieving 100% adherence to service policy guidelines.
- Developed service network by transitioning from NSP to DSC in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, and Kerala.
- Managed inventory planning and optimization for spare parts and accessories of electronic products.
- Coordinated service partners for installation, repair, and warranty handling.
- Managed regional service operations across Hisense India customer support network.
Product Support Specialist
(Acer) Indkal technology Pvt Bangalore
Bangalore
09.2021 - 05.2023
- Analyzed CRM call defects and reported findings to identify Pareto distribution per SKU
- Performed highly technical mechanical and diagnostic test
- Monitoring CRM closed calls (IRIS code and part consumptions)
- Managing CRM (uploading service manuals and spare parts article codes)
- Provided outstanding technical support to an Engineer
- Conducted call audits to assess service quality and compliance (walk in and in-home category) & observation with evidence
- Effectively managed day-to-day field operations
- Troubleshot and tested customer issues via phone, email, and remote assistance software, ensuring timely resolutions
- Demonstrated product solutions to internal and external users during new releases and troubleshooting sessions, enhancing user understanding
- Supported Acer customers with product troubleshooting and usage guidance
Senior Service Engineer
LG Electronics India Private Limited
Bangalore
05.2013 - 08.2021
- Provided technical support for PDP, TV, and A/C
- Performed daily maintenance and repair
- Managed spare parts inventory to ensure timely availability for repairs
- Coordinated cross-departmental efforts to facilitate efficient repair processes
- Trained new employees on product features and repair procedures to enhance team capability
Education
Information Technology, And Electronic System Maintenance
Industrial training InstituteDiploma in Theology
MBIT COLLEGE , India SSLC
ITI Vidya MandirSkills
- Quality assurance
- Operational efficiency
- Process optimization
- Safety compliance
- Machinery maintenance
- Inventory management
- Technical support
Personal Information
- Title: REPAIR FACTORY MANAGER
- Date of Birth: 1992-03-16
- Nationality: Indian
Interests
- Title: Regional Service Manager
- Date of Birth: 1992-03-16
- Nationality: Indian
Accomplishments
- NATIONAL TECHNICAL OLYMPIA 2018 RUNNER-UP in ( Information Display product category)
- REGIONAL TECHNICAL OLYMPIAD 2018 WINNER in ( Information Display product category)
- PRODUCT EXPERT CERTIFICATE for (INFORMATION DISPLAY) in year 2017,2018,2019
Languages
English
Advanced
C1
Kannada
Proficient
C2
Tamil
Intermediate
B1
Telugu
Upper Intermediate
B2
Timeline
Repair Factory Manager
Mepro Technology Pvt Ltd (Xiaomi)
06.2025 - Current
Regional Service Manager (KAM)
Hisense India Pvt Ltd
05.2023 - 05.2025
Product Support Specialist
(Acer) Indkal technology Pvt Bangalore
09.2021 - 05.2023
Senior Service Engineer
LG Electronics India Private Limited
05.2013 - 08.2021
Information Technology, And Electronic System Maintenance
Diploma in Theology
SSLC