Pavitra Rama
Team Leader
1524/B , 9th Main , A Block , Rajajinagar , Bengaluru
Summary
Exceptional Operations Team Leader understands how to motivate, plan, track, and monitor achievement of operational goals. Possesses seasoned abilities with identification of operational issues and the methods to address them. Brings a Bachelor’s degree in Business Management along with 4 years of operational team leader experience.
1. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
2. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. 3. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Team Lead position. Ready to help team achieve company goals.
4. Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
5.To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Team Leader
First Advantage Global Operating Center
09.2016 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Overlooking and ensuring smooth workflow
- Regulating quarterly reviews of team members to ensure efficiency
- Strategizing plans to achieve team goals in timely manner within stipulated time frame
- Creating and nurturing positive work environment to boost productivity
- Resolving queries and problems of team members
- Establishing effective communication between team and stakeholders
- Keeping up-to-date with latest industry trends to optimize procedures
- Maintaining track record of team progress and documenting same to make accurate reports
- Learned all required tasks quickly to maximize performance
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Operated register to process payments and collect cash payment for order totals
- Addressed and resolved customer complaints in polite and professional manner
- Observed packing operations to verify conformance to specifications
- Collected, arranged, and input information into database system
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
- Frequently inspected production area to verify proper equipment operation
- Gathered, organized and input information into digital database
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Developed and executed training programs that significantly improved team skills and morale.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
Senior Process Executive
Infosys BPO
04.2014 - 08.2016
- Provided strategic and operational recommendations for improvement across departments.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Generated monthly metric reports, interpreted results and developed processes and solutions
- Employed data modeling technologies to simulate business process alterations, ascertaining maximum ROI with minimal associated risk
- Oversaw change management duties during new business process onboarding, reducing productivity interruptions
- Generated monthly metric reports, interpreted results and developed processes and solutions.
- Implemented robust quality control measures to minimize errors, reduce rework, and maintain customer satisfaction levels.
- Trained junior team members in technical skills and industry best practices, fostering a culture of learning and growth.
- Evaluated emerging technologies to identify opportunities, trends and best practices to strengthen business platform and development practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Bachelor of Commerce - Accounting And Finance
MES Institute of Management
04.2010 - 04.2013
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Documentation and reporting
I love reading , writing and singing.
I love reading fictional books and Novel. My most favorite one is Black Suits you by Novoneel Chakraborty and Gently falls the Bakula by Sudha Murthy. I love singing some regional and hindi songs.
Timeline
Team Leader
First Advantage Global Operating Center
09.2016 - Current
Senior Process Executive
Infosys BPO
04.2014 - 08.2016
Bachelor of Commerce - Accounting And Finance
MES Institute of Management
04.2010 - 04.2013
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