Cooking
PAVITRA SINGH KHATWAR
Assistant Manager Training
Gurgaon
Summary
Dynamic and results-oriented Training Professional with over 6 years of experience in designing, implementing, and managing comprehensive training programs that drive organizational growth and employee development. Adept at conducting needs assessments, developing customized training solutions, and evaluating program effectiveness to ensure alignment with business goals. Proven ability to deliver engaging training sessions, foster a culture of continuous learning, and utilize technology to enhance learning experiences. Strong background in budget management, compliance, and cross-functional collaboration. Committed to leveraging expertise in instructional design and strategic planning to contribute to the success and productivity of the organization.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Assistant Manager Training
Teleperformance
11.2023 - Current
- Led a team of training professionals and managed the end-to-end training function
- Developed and implemented training strategies to align with organizational goals, ensuring high-quality service delivery and client satisfaction
- Designed and delivered training programs for new hires, upskilling programs for existing employees, and leadership development initiatives
- Collaborated with cross-functional teams to identify training needs, create training content, and deliver customized training solutions
- Monitored training effectiveness through assessments, evaluations, and performance metrics to drive continuous improvement
- Leveraged learning management systems (LMS) and e-learning platforms to enhance training delivery and accessibility
- Conducted train-the-trainer sessions and provided ongoing support and guidance to trainers and facilitators
- Managed stakeholder and client relationships along with external training partnerships to optimize resources and maintain cost-effectiveness
- Increased employee engagement by implementing recognition programs that fostered a positive work environment
Assistant Manager Training
Wipro
01.2023 - 11.2023
- Address any issues or challenges related to training and development, including resolving conflicts and adapting programs to meet changing needs
- Utilized data-driven analysis to identify opportunities for revenue growth based on current market trends
- Streamlined processes for improved workflow, leading to increased overall efficiency within the store environment
- Increased employee engagement by implementing recognition programs that fostered a positive work environment
- Managed daily operations by creating schedules, delegating tasks, and monitoring performance
Lead Trainer
Concentrix
04.2021 - 11.2022
- Led and managed a team of five trainers, ensuring optimal performance and development
- Oversaw the onboarding and training of new hires, ensuring a seamless integration into the team
- Conducted Training Needs Analysis (TNA) and Training Needs Identification (TNI) as required to identify skill gaps and development opportunities
- Implemented more efficient processes and reduced wasted resources
Process Trainer
Teleperformance
03.2019 - 04.2021
- Delivered training programs for new hires and existing employees to ensure consistent and high-quality service delivery
- Conducted training needs assessments and gap analyses to identify performance gaps and develop targeted training solutions
- Created engaging training materials, including presentations, e-learning modules, and job aids, to facilitate learning and knowledge retention
- Facilitated classroom training
Customer Care Executive
Teleperformance
05.2018 - 03.2019
- Responded to customer inquiries in a timely and efficient manner, ensuring customer needs were met and expectations exceeded
- Provided timely updates to customers, ensuring they were well-informed throughout the process
- Handled contact from sellers regarding their orders and accounts
- Achieved company-wide recognition for level of customer service
Education
Bachelor of Commerce - Accounting And Finance
RTM Nagpur University
Nagpur, Gondia 01.2014 - 01.2017
High School - undefined
Vivek Mandir Gondia
Gondia, MH 01.2013 - 01.2014
Skills
- Stakeholder and Leadership Management
- Performance Metrics & Analysis
- Training Program Development
- Technology & Software Skills
Professional References
- Priya Gambhir, LS and CE Manager (T&Q), +91 707 3210504
- Balwinder Singh Bedi, Training Manager, +91 9811434189
- S. Harish Rao, Training Manager, +91 9509362957
Accomplishments
- Training Program Development & Implementation
- Cost Savings & Budget Optimization
Certification
Train The Trainrer
Interests
Watching Anime
Timeline
Assistant Manager Training
Teleperformance
11.2023 - Current
Assistant Manager Training
Wipro
01.2023 - 11.2023
Train The Trainrer
12-2022
Value Stream Mapping
01-2022
Lead Trainer
Concentrix
04.2021 - 11.2022
Process Trainer
Teleperformance
03.2019 - 04.2021
Customer Care Executive
Teleperformance
05.2018 - 03.2019
Bachelor of Commerce - Accounting And Finance
RTM Nagpur University
01.2014 - 01.2017
High School - undefined
Vivek Mandir Gondia
01.2013 - 01.2014
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