Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Pavneet Kaur

Delhi

Summary

  • Managerial professional with over 8+ years of work experience in financial industry.
  • Hands on experiences with high proficiency in Stakeholder management, Account Management, Team Management & Customer Service.
  • Strong Analytical skills for decision making negotiation and problem solving.
  • Proven track record of delivering targets and assigned projects on-time.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sr. Project Test Manager

American Express
06.2019 - Current
  • Planning and conceptualizing testing criteria, executing test plans, testing system modifications, leading key initiatives, collaborating with stakeholders, mentoring new team members, and working on multiple projects globally.
  • Executing test plans, scenarios, scripts, procedures, and adherences in lieu of project mandates
  • Testing system modifications, critical injects and immediate production/operation fixes.
  • Driven Top key Initiatives as KYC Program Globally, EMEA/APAC Connex Migration.
  • Lead 5 Enterprise 50 projects till Date.
  • Currently Leading 2 Enterprise Initiatives ISP and AMP which will help to modernize end to end servicing journeys.
  • Handling Implementations and rollouts
  • Collaborating with stakeholders, Capabilities, Technologies to understand scope of projects.
  • Identifying business requirements and managing various stakeholders across different domains of organization
  • Providing insights and updates to vendor partners
  • Working in accordance with software developers and other support teams
  • Mentoring the New team members on IVR Platform. Trained them on Application and other supporting activities.
  • Carrying out stress testing, performance testing, functional testing, and scalability testing
  • Working on multiple projects for different markets globally (EMEA, JAPA, US)
  • Defect management – detecting defects – Agile-SDLC
  • Providing objective feedback to software development project teams
  • Liaising with project teams in other parts of world.
  • Emphasized on Automation testing using CYARA application in multiple languages.
  • User Acceptance Testing and Regression Testing.
  • Agile Methodologies.
  • Test Management and test cases.
  • Hands on experience on ISP, GSP, WDE, Rally, JIRA
  • Participate in all the agile ceremonies like PI Planning, ART Sync, Retrospective, Scrum meetings.

Lead Account Protection Specialist (FRAP)

American Express
11.2015 - 06.2019
  • Analyzing fraudulent activity, making fact-based decisions, training new hires, preparing reports, handling escalations, and meeting performance targets.
  • Got cross-skilled to new process- Canada disputes and chargeback, India disputes & chargeback. Fraud analysis on Canadian Amex accounts within 2 months of production.
  • Training for New Hire on Canada Disputes process.
  • Conducting Teach-back sessions for peers for better understanding of the process and to fill knowledge gaps.
  • Preparing reports on error pattern and thereby enhance Defect Elimination to achieve 100% quality.
  • Handling escalations and liaise with senior & Canadian team to resolve the same.
  • Helped as AUX role in various markets and departments: India Frauds Market, UK Frauds Market and Underwriting.
  • Responsible for meeting performance targets and key performance indicators, adherence

Education

Japanese N3 Certification -

Jawaharlal Nehru University
12.2016

B. Com Hons. -

University Of Delhi
08.2015

Skills

  • SAFE Certified Product/Product Manager
  • Aspiring People Leader Program
  • Quality Assurance
  • Commitment to Career
  • Agile SDLC
  • Test Automation

Certification

  • SAFE Certified Product Owner/Product Manager
  • Aspiring People Leader Program
  • Quality Assurance
  • Commitment to Career
  • Agile SDLC
  • Test Automation

Accomplishments

  • Awarded By Technology Partners and Capabilities for Collaboration on various Projects.
  • Rewarded by quantum leap to give ideas for process improvement and Star of the month for achieving 100% quality.
  • Rewarded as 100% Compliant Performer for 2017, 2018 (Quality, Desktop Audit, all parameters in company’s compliance guidelines).
  • No FACT error/GCRA citing ever in all the processes I worked for (Canada Disputes & Chargeback, FRAP, India disputes & chargeback, UK frauds).
  • Awarded Green Prodigy & Stellar award for numerous months for excellent performance.

Timeline

Sr. Project Test Manager

American Express
06.2019 - Current

Lead Account Protection Specialist (FRAP)

American Express
11.2015 - 06.2019

Japanese N3 Certification -

Jawaharlal Nehru University

B. Com Hons. -

University Of Delhi

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