Pavneet Kaur
Delhi
Summary
- Managerial professional with over 8+ years of work experience in financial industry.
- Hands on experiences with high proficiency in Stakeholder management, Account Management, Team Management & Customer Service.
- Strong Analytical skills for decision making negotiation and problem solving.
- Proven track record of delivering targets and assigned projects on-time.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr. Project Test Manager
American Express
06.2019 - Current
- Planning and conceptualizing testing criteria, executing test plans, testing system modifications, leading key initiatives, collaborating with stakeholders, mentoring new team members, and working on multiple projects globally.
- Executing test plans, scenarios, scripts, procedures, and adherences in lieu of project mandates
- Testing system modifications, critical injects and immediate production/operation fixes.
- Driven Top key Initiatives as KYC Program Globally, EMEA/APAC Connex Migration.
- Lead 5 Enterprise 50 projects till Date.
- Currently Leading 2 Enterprise Initiatives ISP and AMP which will help to modernize end to end servicing journeys.
- Handling Implementations and rollouts
- Collaborating with stakeholders, Capabilities, Technologies to understand scope of projects.
- Identifying business requirements and managing various stakeholders across different domains of organization
- Providing insights and updates to vendor partners
- Working in accordance with software developers and other support teams
- Mentoring the New team members on IVR Platform. Trained them on Application and other supporting activities.
- Carrying out stress testing, performance testing, functional testing, and scalability testing
- Working on multiple projects for different markets globally (EMEA, JAPA, US)
- Defect management – detecting defects – Agile-SDLC
- Providing objective feedback to software development project teams
- Liaising with project teams in other parts of world.
- Emphasized on Automation testing using CYARA application in multiple languages.
- User Acceptance Testing and Regression Testing.
- Agile Methodologies.
- Test Management and test cases.
- Hands on experience on ISP, GSP, WDE, Rally, JIRA
- Participate in all the agile ceremonies like PI Planning, ART Sync, Retrospective, Scrum meetings.
Lead Account Protection Specialist (FRAP)
American Express
11.2015 - 06.2019
- Analyzing fraudulent activity, making fact-based decisions, training new hires, preparing reports, handling escalations, and meeting performance targets.
- Got cross-skilled to new process- Canada disputes and chargeback, India disputes & chargeback. Fraud analysis on Canadian Amex accounts within 2 months of production.
- Training for New Hire on Canada Disputes process.
- Conducting Teach-back sessions for peers for better understanding of the process and to fill knowledge gaps.
- Preparing reports on error pattern and thereby enhance Defect Elimination to achieve 100% quality.
- Handling escalations and liaise with senior & Canadian team to resolve the same.
- Helped as AUX role in various markets and departments: India Frauds Market, UK Frauds Market and Underwriting.
- Responsible for meeting performance targets and key performance indicators, adherence
Education
Japanese N3 Certification -
Jawaharlal Nehru University
12.2016
B. Com Hons. -
University Of Delhi
08.2015
Skills
- SAFE Certified Product/Product Manager
- Aspiring People Leader Program
- Quality Assurance
- Commitment to Career
- Agile SDLC
- Test Automation
Certification
- SAFE Certified Product Owner/Product Manager
- Aspiring People Leader Program
- Quality Assurance
- Commitment to Career
- Agile SDLC
- Test Automation
Accomplishments
- Awarded By Technology Partners and Capabilities for Collaboration on various Projects.
- Rewarded by quantum leap to give ideas for process improvement and Star of the month for achieving 100% quality.
- Rewarded as 100% Compliant Performer for 2017, 2018 (Quality, Desktop Audit, all parameters in company’s compliance guidelines).
- No FACT error/GCRA citing ever in all the processes I worked for (Canada Disputes & Chargeback, FRAP, India disputes & chargeback, UK frauds).
- Awarded Green Prodigy & Stellar award for numerous months for excellent performance.
Timeline
Sr. Project Test Manager
American Express
06.2019 - Current
Lead Account Protection Specialist (FRAP)
American Express
11.2015 - 06.2019
Japanese N3 Certification -
Jawaharlal Nehru University
B. Com Hons. -
University Of Delhi